Customer Service​/HelpDesk

Position: 82.0186
Description

The purpose of this position is to adjust non-attorney represented general liability claims.

* responsible for contacting injured customers by telephone and/or in writing to promote premier customer service and provide quick resolution of claims

* responsible for investigating reported customer events to ensure all necessary information is accurately captured should the customer assert a claim

* responsible for managing all customer shopping cart damage and property damage claims to ensure timely and equitable resolution

* responsible for securing physical evidence related to customer events, to assist in claims handling and potential future litigation

* responsible for complying with federally mandated Medicare reporting on settled claims

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

Required Qualifications

* High School diploma or equivalent experience (if applicable)

* 1 year of customer service or 1 year of retail experience

* ability to obtain Florida All Lines Adjuster License upon hire as well as reciprocal licenses for all the states that Publix operates in

* productivity

* applied judgement

* people skills

* communication

* basic skill level of Microsoft Word, Excel

* willingness to work a flexible schedule, including working weekends, holidays and extended hours

Preferred Qualifications

* Associate degree in any discipline

* 3 years of customer service experience or

* 3 years retail operations experience or

* 1 year at Publix

* actively holds Florida All Lines Adjuster's License

* fluent in second language, preferably Spanish

* knowledge of general insurance adjusting procedures, rules and ethics

* knowledge of legal issues and burden of proof relating to GL and Auto negligence in all states Publix operates in

* knowledge of legal issues and evidentiary standards relating to damages in all states that Publix operates.

* knowledge of risk transfer and notice obligations relating to same

* basic skill level of Microsoft Word, Excel

* knowledge of risk management claims system

* knowledge of Medicare reporting system

* knowledge of Microsoft outlook