Bilingual Customer Care Representative
Job in
Lakeland, Polk County, Florida, 33801, USA
Listed on 2026-06-20
Listing for:
Primo Water
Full Time
position Listed on 2026-06-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service;
Diagnose customer needs and concerns;
Handle difficult customer calls in a courteous and professional manner in both English and Spanish;
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns;
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
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