Call Center Representative

Job in Lakeland, Polk County, Florida, 33809, USA

Listing for: Hiregy

Full Time position
Listed on 2026-06-26

Job specializations:

Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, Bilingual

Salary/Wage Range or Industry Benchmark: 19 USD Hourly USD 19.00 HOUR

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Job
-Call Center Agents

Location:

Lakeland, FL – This position is onsite

Pay: $19.00 per hour

Type:
Contract, supporting a major credit card project

Duration:
Approximately 60-90+ days

Schedule:

M-F, 8:00 AM to 5:00 PM EST

Start date:

July 6

Job description

Handle a high volume of inbound credit card support calls, providing accurate information and resolving member inquiries efficiently.

Navigate multiple systems simultaneously to document interactions, process transactions, and maintain accurate records.

Deliver exceptional customer service by professionally de-escalating concerns and resolving issues independently whenever possible.

Adhere to established procedures, scripts, compliance requirements, and productivity standards in a fast-paced call center environment.

Maintain reliable attendance, punctuality, and consistent on-queue availability while adapting quickly to new tools, processes, and information.

Nice to have

Card servicing, banking, financial services

Requirements

Must have previous call center experience, and strong stamina for repetitive volume work
Must be able to type 30 WPM
High school diploma or equivalent
Background check required
Employment verification required
Credit check required
Drug screening required

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