Customer Service Representative

Customer Service Representative – Lakeland, FL

Salary: $19.06-$23.82 per hour.

This role is for individuals who want to provide policyholders with excellent customer service. You will be the first contact for our customers, answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, we would like to talk.

• Provide outstanding customer service by showcasing expertise, fostering trust, and improving customer satisfaction.
• Communicate effectively, listening empathetically.
• Work and grow in a fast-paced, high-volume call center environment.
• Learn new skills quickly and adapt to changes.
• Open to feedback to support performance and development.
• Solid computer and multi-tasking skills.
• Minimum of high school diploma or equivalent.

Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.