Customer Service Specialist

Customer Service Specialist -

This is a responsible professional position involved in assisting clients to access services provided within a Career Source Center. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Interview and assess customer needs and provide service or referral as appropriate. Evaluate education, training and experience and register applicants. Incumbent required to travel locally and must provide own transportation.

Provide instructions and assistance to customers utilizing the Information System and other computer data programs. Answer telephones, direct calls, and take messages. Refer customers to job openings, training opportunities and other employment related services; determine potential eligibility for and/or participation in special programs. Record information in writing or by computer. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing. Knowledge of the methods of data collection. Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service. Ability to establish and maintain effective working relationships with others.

Ability to understand and apply applicable rules, regulations, policies and procedures. Ability to conduct effective interviews. Ability to deal with the public in a tactful, courteous and effective manner. Ability to record, collect, evaluate and analyze data. Ability to work independently by planning, organizing and coordinating work assignments. Ability to listen effectively. Ability to read and understand reports, documents and other written materials.

Ability to utilize problem-solving techniques. Ability to work relatively independently at times and with supervision as needed. Ability to make presentations in group or individual settings. Ability to work effectively as part of an interorganizational team.

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Minimum:
Successful completion of the Florida Certified Workforce Professional Tier 1 training. Required to travel locally and must provide own transportation. Preferred: A bachelor's degree from an accredited college or university and two years of professional employment security, counseling, or Career coaching. Professional or non-professional experience in areas related to employment security; interviewing, counseling, job placement, aptitude testing, and assessments can substitute on a year-for-year basis for the required college education.

Bi-lingual
- Read, write, and speak English and Spanish.

Pay: $33,760.00 Annually
- Firm

Our Organization and Mission:
Florida Commerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD or the Florida Relay Service – 711.)

The Work You Will Do:
The Customer Service Specialist (CSS) II is a professional position that provides quality customer service, safeguarding confidential information and using the customer tracker and the Employ Florida system. This includes scanning customers  the front desk, assign customers to the correct program. This position directly handles escalated customer inquiries and concerns, access accounts in Employ Florida for verification. Confirm and gather information.

Provide a higher level of customer support on a specific program, focus on placement services. You will also be responsible for prioritizing work demands with a focus on customer satisfaction and ensure quality referrals based on employer defined skills sets and requirements.

The Difference You Will Make:
You will impact Florida Citizens by assisting job seekers to obtain and retain employment. Assist local employers in attracting and retaining qualified candidates based on their needed skill sets.

How You Will Grow:
Florida Commerce encourages its employees to constantly innovate and seek efficiencies.…