Front Desk Member Experience Specialist

Front Desk / Member Experience Specialist

At D1 Training South Lakeland, the front desk is the heartbeat of the facility. You're not just checking people in — you're setting the tone, building relationships, and making sure every member walks out feeling like they belong here. We train youth athletes, adults, and competitive teams. Our coaches are serious about results. We need someone at the front who matches that energy and takes just as much pride in the member experience as the coaches do on the floor.

If you're the kind of person who remembers names, moves fast, and genuinely enjoys being around motivated people, keep reading.

What You'll Actually Be Doing

• Greet members by name and make them feel like regulars from day one
• Manage check-ins and keep class flow smooth during busy windows
• Be the go-to person for questions, concerns, and first impressions
• Build positive relationships with athletes, parents, and adult members
• Process memberships, transactions, and retail sales
• Handle incoming calls and inquiries quickly and professionally
• Manage scheduling, appointment confirmations, and daily organization
• Help maintain a clean, organized, and guest-ready facility
• Capture real moments — workouts, wins, and behind-the-scenes energy
• Help support social media content by taking photos/videos and sharing authentic moments from the facility
• Help tell the story of D1 South Lakeland from the inside
• Keep the lobby, turf, and common areas clean and guest-ready at all times
• Restock drinks, snacks, and merchandise
• Support opening and closing procedures

Who We're Looking For

• Is naturally good with people and comfortable starting conversations
• Stays organized and calm when multiple things are happening at once
• Takes ownership — if something needs to be done, you do it without being asked
• Is coachable and open to feedback
• Has a genuine interest in fitness, sports, or athletic performance
• Brings both professionalism and positive energy to every shift
• Is reliable, punctual, and consistent

Schedule

• Afternoon/evening availability is strongly preferred
• Morning availability is a plus
• Saturday morning availability required

Consistency and reliability matter here. We are looking for someone who can consistently show up with energy and professionalism.

Compensation & Perks

• $14-15 per hour
• Complimentary D1 Training membership — train for free on your own time
• A genuinely fun place to work with coaches and members who take their goals seriously
• Opportunity for increased responsibility and growth as the business grows

To Apply

• If this sounds like you, we want to hear from you. Apply through Career Plug and tell us a little about yourself — specifically:
• Why this role is a good fit for you
• What great customer service means to you
• A time you helped create a positive experience for someone else

Compensation: $14.00 - $15.00 per hour