Call Center Representative

Location:

Lakeland, FL – This position is onsite

Job  - Call Center Agent

Location:

Lakeland, FL – This position is onsite

Pay: $19.00 per hour

Type:
Contract, supporting a major credit card project

Duration:
Approximately 60-90+ days

Schedule:

M-F, 8:00 AM to 5:00 PM EST

Start date:

July 6

• Handle a high volume of inbound credit card support calls, providing accurate information and resolving member inquiries efficiently.
• Navigate multiple systems simultaneously to document interactions, process transactions, and maintain accurate records.
• Deliver exceptional customer service by professionally de-escalating concerns and resolving issues independently whenever possible.
• Adhere to established procedures, scripts, compliance requirements, and productivity standards in a fast-paced call center environment.
• Maintain reliable attendance, punctuality, and consistent on-queue availability while adapting quickly to new tools, processes, and information.

• Card servicing, banking, financial services

• Must have previous call center experience, and strong stamina for repetitive volume work
• Must be able to type 30 WPM
• High school diploma or equivalent
• Background check required
• Credit check required
• Drug screening required