Call Center Associate

At Hand and Stone, Opportunity Knocks.

Hand and Stone is seeking customer service professionals in the Lakeland area who are open to working in a call center environment that are able to interview immediately. Our call center is open 7 days a week. We are targeting customer service professionals with great communication and computer skills. Skill sets that we are open to are Call Center, professional customer service (office, admin, receptionist, front desk, etc), retail or face to face customer service.

You are a critical link in ensuring that our customers' booking experience is nothing other than outstanding! The primary qualifications and requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Assist in booking appointments, confirmation calls, client profile questions etc.
• Receiving inbound calls assisting customers
• No sales involved
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What's in it for you?

• Medical, dental, vision & accident insurance (
  * based on full time or part time employees)
• Paid vacation (
  * full time employees)
• 401k offered
• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Opportunities for employment growth within company

Job requirements:

• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

Compensation: $14.50 - $15.50 per hour

Over 500 locations open across the U.S. We have opportunities for massage therapists, estheticians, spa managers and spa associates at all stages of their careers. Full time, part time…we can provide the perfect fit with flexible schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.