Service BDC Representative

Subaru Buick Cadillac Lakeland is a leading automotive dealership committed to delivering exceptional customer service and vehicle care. We foster a dynamic, team-oriented environment that values professionalism, accountability, and growth. We are currently seeking a motivated and customer-focused Service BDC Representative to join our Service Department.

Position Overview The Service BDC Representative plays a critical role in driving service department performance by managing customer communications, scheduling service appointments, and supporting customer retention efforts. This role serves as a key link between our customers and service team, helping ensure a positive and efficient service experience.

Key Responsibilities Proactively contact existing and prospective customers via phone, email, text, and CRM systems to schedule service appointments

Respond promptly and professionally to inbound service inquiries

Follow up on declined service recommendations and missed appointments

Maintain accurate and detailed records of all customer interactions in the CRMCollaborate with Service Advisors and management to optimize scheduling and customer experience

Support service marketing initiatives, appointment reminders, and customer satisfaction follow-upsMeet or exceed daily and monthly contact and appointment performance goals

Qualifications

Prior experience in customer service, sales, or call center environment (automotive experience preferred)
Strong verbal and written communication skills

Highly organized with the ability to multitask in a fast-paced environment

Proficient with CRM systems and Microsoft Office Positive, energetic, and customer-first attitude

Bilingual skills are a plus

Pre-Employment Requirements Employment is contingent upon successful completion of a background check

Pre-employment drug screening is required

What We Offer Competitive compensation with performance-based incentives

Medical, dental, and vision insurance
401(k) retirement plan

Paid time off and paid holidays

Ongoing training and career advancement opportunities

Supportive, team-oriented work environment

We are a Drug-Free Workplace (DFWP) and an Equal Opportunity Employer (EOE).