Intake Specialist

Burnetti, P.A. was founded by Doug Burnetti in June 1994 with a singular mission: to fight for justice on behalf of those who have been injured due to the negligence of others. Since its inception, the firm has dedicated its financial resources, legal knowledge, and trial experience to advocating for injured individuals and helping them secure the compensation they deserve.

Unlike many firms, Burnetti, P.A. has never represented insurance companies and never will. Our loyalty has always been, and will remain, with the people and families we serve. We believe that by delivering exceptional legal representation and consistently putting our clients’ best interests first, we can help them achieve the best possible outcome for their case.

No matter how much the firm grows or how successful it becomes, one principle will never change: our clients come first. At Burnetti, P.A., serving our clients with integrity, compassion, and excellence remains the foundation of everything we do.

About the role

• WE ARE GROWING!

For more than 30 years, Burnetti, P.A. has proudly served injured individuals and families throughout Florida. We are seeking a compassionate, customer-focused Bilingual Call Center Intake Specialist to join our Lakeland office. This role is often the first point of contact for potential clients and plays a critical part in delivering an exceptional client experience from the very first conversation.

We offer a competitive compensation and benefits package, including medical, dental, vision, life insurance, paid time off, and a 401(k) plan.

What you'll do

• Answer inbound calls from prospective clients with professionalism, empathy, and respect.
• Gather and document important information regarding potential legal matters.
• Accurately enter and maintain client information in the firm's case management system.
• Monitor, organize, and update intake records and documentation.
• Provide outstanding customer service while building rapport with callers.
• Collaborate with attorneys and team members to ensure a seamless intake process.
• Perform additional administrative and intake-related duties as assigned.

Qualifications

• Bilingual in Spanish and English (required).
• Previous call center experience required.
• Strong customer service, communication, or sales experience.
• Excellent listening skills and attention to detail.
• Ability to handle sensitive conversations with professionalism and compassion.
• Proficiency in Microsoft Office applications, including Outlook and Word.
• Strong organizational and time management skills.
• Ability to work effectively in a fast-paced environment.

• High School Diploma or GED required.
• Associate's Degree preferred, or an equivalent combination of education and relevant work experience.
• Valid Florida Driver's License required.