Enrollment Counselor - Graduate; Non-Traditional

Job Summary

The Graduate Enrollment Counselor is a representative of Southeast University responsible for leading the admission process for prospective students of select graduate and doctoral programs. They develop and implement recruiting and admission strategies, maintain communication with prospective students, evaluate applications, and support enrollment of incoming students.

• Recruiting and Admission Strategies: develop and implement strategies, use effective sales techniques, maintain communication via email, mail, texting, phone, conduct interviews, advise students, and build rapport with stakeholders.
• Travel and Outreach: plan and execute recruitment travel within assigned territory, attend graduate fairs, conferences, community outreach events, and promote SEU's graduate programs.
• Application Management: manage a caseload of up to 600 applicants, maintain records, track and report recruitment efforts, evaluate and process applications, conduct financial aid discussions, and direct incoming students to campus resources.
• Event Participation and Innovation: participate in student events, plan and execute engaging events, lead on‑campus and virtual information sessions, and support admitted student events.
• Team Collaboration and Feedback: supervise student workers, collaborate with office staff, provide feedback to the Director of Graduate & Online Enrollment, collaborate with academic program directors, marketing team, and design marketing materials.

Reports to:

Director of Graduate & Online Enrollment. Supervisory Responsibility:
None. Indirect Supervisory Responsibility:
None.

• Recruiting and Admission Strategies: develop and implement recruiting and admission strategies, utilize effective sales techniques, provide exceptional customer service to meet enrollment targets, guide prospective graduate students through the enrollment funnel.
• Travel and Outreach: plan and execute recruitment travel within assigned territory, attend graduate fairs, conferences, community outreach, and promote SEU’s graduate programs at events.
• Application Management: manage caseload of up to 600 prospective graduate students, maintain records, track and report recruitment efforts, evaluate and process student applications, conduct financial aid discussions and direct incoming students to campus resources.
• Event Participation and Innovation: participate in prospective student events, plan and execute engaging and informative events, lead on campus and virtual information sessions, participate in admitted student events.
• Team Collaboration and Feedback: manage student workers, collaborate with office support staff, provide feedback to the Director, work with graduate enrollment staff, academic program directors, marketing team, support recruitment outreach strategies, collaborate on design and distribution of marketing materials.

Required:

• Bachelor’s degree.
• Experience in higher education admissions, sales, customer service, or a related field.
• Experience with graduate enrollment processes and student recruitment.
• Experience using CRM recruitment or sales software.
• Ability to analyze and interpret data.
• Valid driver’s license.

Preferred:

• Bachelor’s or Master’s degree.
• Knowledge of Microsoft Office, Element
  451 CRM, Power BI, and/or Jenzabar SIS.
• Familiarity with SEU graduate and doctoral programs, academic offerings, and student resources.
• Understanding of student financial aid policies and procedures.
• Financial literacy for expense management and reimbursement processes.
• Knowledge of effective higher education recruitment strategies and trends.
• Experience utilizing data-driven decision-making and recruitment planning.

• Strong initiative, independent judgment, and critical thinking skills.
• Superior interpersonal, written, and oral communication skills, including public speaking.
• Exceptional organizational and analytical skills with strong attention to detail.
• Proficiency in customer service and the ability to engage effectively with diverse populations.
• Ability to work independently while contributing to a collaborative team environment.
• High…