Manager, Service - Sunbelt Supply

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Regular Full-Time Management Lakeland, FL, US

6 days ago Requisition

Sunbelt Supply is a global provider of flow control solutions. We maintain one of the largest and most diversified selections of valves, actuators, actuation accessories and specialty PFF in North America, comprised of more than 50 major manufacturers. We provide in‑house valve automation services, including CAD design and drawings, machine, fabrication, assembly shops featuring CNC machinery, and automation repair work.

Sunbelt Supply is a subsidiary of Flo Works International LLC, which is a privately held company located in Houston, Texas.

The Service Manager directs field service personnel, both direct and third‑party, who perform on‑site services including start‑up, preventive maintenance, warranty and out‑of‑warranty repair, and maintenance contracts. The Service Manager oversees the scheduling of field service personnel and manages the field service organization to optimize customer satisfaction and business unit profits. This position promotes development of strong cooperative relationships with Regional Sales Managers, Project Engineers, and sales channel partners.

• Manage and develop a service Operations organization which consists of a pool of field service technicians and service centers, supporting customer sites across North America.
• Responsible for implementing standard processes, procedures and systems, to ensure the service activities are performed flawlessly.
• Support Field Sales in the development of service quotes (including outside repair/machine shops to quote 3 rd party work), and scheduling services at customer locations e.g. TAR.
• Manage and develop personnel through regular performance reviews.
• Manage Day‑to‑day field and shop operations which includes TAR operations, Field, shop, outside shops.
• Ensure the right personnel with the right competencies are deployed to the job site to perform field activities.
• Prepare, communicate and enforce all service, warranty, and return material policies and procedures.
• Schedules techs and plans field activities, create daily and weekly schedules for all techs.
• Perform Pre-Job Brief, communicating with each tech pertinent information require to complete the field activities, site contacts, job details, PO, scope of work, material location etc.
• Support field service technicians’ w/ problem solving / troubleshooting at customer site. Act as first point of contact for technical assistance and distribute calls when appropriate.
• Ensure resources are available for prior to deploying personnel to job site (tools, parts, trucks, material, paperwork for material etc.)
• Ensure that field personnel complete & submit the necessary service documentation and ensure time and material is invoiced in a timely manner and approve all third‑party service invoices.
• Manage service centers which perform daily valve, actuator, gear repairs – provide customer “as found” reports, repair reports with detail of process related failures, electrical related failures, mechanical related failures.
• Communicates issues to engineering that may require engineering actions. .
• Manage inspection area to ensure that products leaving the plant meet quality standards.
• Establish and manages training programs of field service personnel. Training & Competency. Create training modules, documents, PowerPoint training for operations, engineers, and maintenance.
• Perform Root cause and produce FMEA reports.
• Design department specific documents, spreadsheets, repair procedures.
• Continually improve processes, procedures across field repair and field services operations.

• Associate degree in electrical engineering or business administration – bachelor’s degree preferred or Proven experience in field service management, preferably in a regional or multi‑location setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Technical ability in relevant industry technologies.
• Problem‑solving and…