Entertainment & Gaming, Customer Service Rep

Position: 82.0186
Description

Publix's Refrigeration Alarm Monitoring team is responsible for 24-hour monitoring of our refrigeration systems including rack and case temperatures and pressures, and dispatching our refrigeration service providers to provide emergency response to refrigeration outages. As a Refrigeration Alarm Monitoring (RAM) Specialist, you have the opportunity to prevent refrigerated product loss, protect product integrity, reduce energy consumption, and contribute to the reduction of refrigeration repair and maintenance expenses through the use of technology, analytics and problem resolution.

The RAM Specialist monitors our electronic refrigeration controls systems and responds to alarms by dispatching internal and/or external refrigeration service providers, reaching out to our retail store leadership to notify them of the alarm and underlying issue, and providing continual follow-up with our vendors and stores until the issue is resolved.

Additional Information

40 weekly - Preferred schedules:

AM: 7:15 AM - 04:00 PM

PM: 3:45 PM - 12:30 AM

Overnight: 10:00 PM - 06:45 AM

Candidates need to live in:
Polk County

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

Required Qualifications

* high school diploma or its equivalent

* at least two (2) years of experience with computer software and hardware

* at least two (2) years of experience in a customer service field coordinating and scheduling business/vendor activities

* basic knowledge of Microsoft Office (Excel, Word, PowerPoint)

* sound decision making skills

* strong written and oral communication skills

* strong analytical skills

* ability to multi-task

* empathetic listening skills

* Professional telephone etiquette

* time management skills

* ability to work on a team

* ability to be customer focused

* willingness to work a flexible schedule including weekends and holidays

Preferred Qualifications

* a degree from an accredited technical school with courses in Refrigeration or Energy Management Systems

* four (4) or more years of experience with computer software and hardware with additional experience related to refrigeration alarm monitoring and maintenance management software packages

* four (4) or more years of experience in a customer service field coordinating and scheduling business/vendor activities

* knowledge of Facility Services products and services

* knowledge of the Refrigeration Contract Statement of Work as it relates to Publix refrigeration systems

* knowledge and basic understanding of supermarket refrigeration systems and equipment

* intermediate knowledge of Microsoft Office (Excel, Word, PowerPoint)

* knowledge of Problem Escalation Process

* knowledge of Publix Organizational Structure

* knowledge of understanding of company and department policies, processes and procedures

* knowledge of improvement methodologies

* ability to read and understand refrigeration architectural drawings

* strong analytical skills

* conflict resolution skills