Credit and Collections Specialist

Credit and Collections Specialist (Lakeland, FL)

Full-Time Position (Day Shift) Hours:
Mon-Fri
, No Weekends

• Day One Benefits (Health, Dental, Vision)
• Paid Retirement (Employee Stock Ownership Plan) & 401K
• Employer Paid Short Term (13 weeks) and Long-Term Disability
• Paid Time Off (2 weeks), Sick Time (5 days), Paid Holidays (10)
• Paid Life Insurance Policy up to $50,000
• True Identity Protection (Norton Life Lock) – Employee Sponsored
• Best Places to Work Award (Employer of Distinction)

• Process credit applications to set up new customer accounts and review for approval of payment terms and credit limits.
• Provide back‑up as needed to others on the Credit Team.
• Regularly review aging reports for assigned accounts to take appropriate action in addressing past‑due invoices.
• Research account questions or discrepancies with customers and collaborate with other teams or departments to resolve disputes.
• Process authorized electronic payments using Company systems.
• Discuss potential payment plans for outstanding balances and seek approval from management as directed.
• Generate collection emails and letters to delinquent accounts.
• Make outbound collection calls.
• Prioritize credit reviews for existing accounts.
• Make recommendations to Credit Supervisor regarding customer accounts.
• Identify accounts which are doubtful for collections and submit those for write‑off approval.
• Contact Sales Reps about pending credit applications and other matters relating to their customers.
• Work sales orders flagged for credit review.
• Contact Sales and Operations personnel about pending orders that are being held due to various credit issues.
• Establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
• Enter status updates in operating systems.
• Ensure compliance with all Federal, State and Local ordinances affecting this position.
• Ensure compliance with all Company policies and programs.

• Minimum High School diploma or GED equivalent required.
• Some college preferred.

• Minimum two years’ experience in collections required.

• None

• Ability to calculate figures and amounts such as interest & percentages.
• Proficient in Word and Excel.
• Possesses the ability to plan and manage multiple projects and has a strong customer orientation.
• Works well in a team environment.
• Pays attention to detail.

• The use of a computer and phone – Must be able to see, type, write, grasp, and sit; must be able to use a mobile phone.
• Communicating with internal and external customers – must be able to talk, hear, see, and comprehend.
• Mobility of arms – Must be able to reach, and use arms to manipulate small objects.
• Mobility inside the office to access filing cabinets, office machines, and supplies – must be able to move about the office space, stand for extended period of time, reach, bend, and occasionally lift up to 30 pounds.

• Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Work is routinely performed in office environment.
• Noise levels are typically minimal.

• None.

These statements describe the general nature and levels of work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. They do not establish a contract for employment and are subject to change at the discretion of the employer.

Harrell’s LLC is an Equal Opportunity/Affirmative Action Employer – Protected Veterans/Disabled. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, GINA, and age.