Credit & Collections Specialist

Credit & Collections Specialist

We are looking for a Credit & Collections Specialist to join our team in Lakeland, Florida. This position supports the credit function by evaluating customer accounts, monitoring receivables, and helping maintain healthy payment activity across a commercial portfolio. The role is well suited for someone who brings sound judgment, strong follow-through, and the ability to communicate professionally with customers and internal partners.

• Evaluate new customer credit requests and determine appropriate payment terms and credit exposure.
• Monitor assigned receivables by reviewing aging activity, following up on overdue balances, and taking timely action to improve collections performance.
• Contact customers regarding outstanding invoices, resolve payment issues, and maintain clear documentation of collection efforts and account updates.
• Investigate billing questions and account discrepancies by partnering with sales, customer service, and other internal teams to reach prompt resolution.
• Process approved electronic payments accurately within company systems and ensure records are updated to reflect current account status.
• Review existing customer accounts to identify changing risk, recommend adjustments when needed, and escalate higher-risk situations to the Credit & Collections Supervisor.
• Support decisions on payment arrangements for delinquent balances and assist with recommendations related to write-offs for uncollectible accounts.

This is a permanent opportunity that will pay up to $65,000 depending upon experience. Please apply to Jane Gearhart if interested!