Manager of Services

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Generous Paid Time Off program (approximately 3 weeks a year)
• 11 paid holidays per year
• 401(k) retirement plan and profit sharing
• Pay for performance incentive programs
• Time off for giving back to your community!
• Tuition reimbursement
• And much, much more!!!

We are committed to improvement, driven by feedback, and focused on organizational growth. We expect and demonstrate our values (Integrity, Collaboration, Service, Inclusion and Ownership) every day, creating an environment where all associates can add value and feel valued.

Find your value here as our....

This role is responsible for leading a team of Payments Services associates to ensure the efficient and accurate processing of member account transactions with a strong emphasis on quality control. The position provides guidance on complex decisions, establishes clear departmental goals, and streamlines work procedures to optimize workflow.

• Lead, coach, and support the ongoing development of Payment Services associates
• Assist in reporting and providing data analysis related to all payments channel (Checks, ACH, Wires, Faster Payments, etc.)
• Monitor and communicate industry and regulatory changes impacting the payments space to keep the credit union informed
• Recommend future payment options and strategies to enhance member services
• Continuously evaluate risks associated with payment solutions and implement appropriate safeguards
• Ensure effective business continuity planning and execution within the payments function
• Serve as the primary liaison for internal and external audits and regulatory exams
• Manage daily operations for assigned functional areas, providing direct oversight and guidance
• Deliver technical expertise and strategic resources to support departmental functions
• Establish and monitor performance standards, position goals, and departmental objectives
• Develop, update, and maintain training guidelines and departmental procedures.
• Review and authorize daily wire transfers to ensure accuracy and compliance
• Prepare and file unclaimed property reports in accordance with regulatory requirements
• Collaborate with other business units to support organizational initiatives and cross-functional projects

• High school Diploma
• Bachelor's degree preferred
• 6-8 years of relevant experience in a financial institution and previous leadership experience.
• National Check Professional (NCP)
• Accredited ACH Professional (AAP)
• Certified Fraud Examiner (CFE)
• Accredited Faster Payments Professional (AFPP)
• Depth of knowledge in National Automated Clearing House Association (NACHA) - including ACH codes
• Depth of knowledge in Bank Secrecy Act (BSA)
• Depth of knowledge in Electronic Funds Transfer Act (EFTA)
• Ability to handle complex questions and issues related to ACH and Wire transactions.
• Depth of knowledge in Regulation E
• Depth of knowledge in Consumer Financial Protection Bureau regulations
• Depth of knowledge on payment rails (ACH Network, Zelle, Fed Now, RTP, & Push-to-Debit Card Networks) including emerging faster payment alternatives
• Ability to analyze data to make suggestions to further enhance member experience while still maintaining our risk tolerance
• Depth of knowledge on fraud and able to identify fraudulent behaviors
• Able to provide exceptional service to our internal and external members

• Competitive pay
• Pay for performance incentive program
• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Stellar benefits/perks
• Work/life balance