Case Manager - Case Management

Overview

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we are the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

We are seeking motivated individuals to join our team in various entry-level positions across primary and specialty clinics, urgent care centers, and an upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment for growth and development.

Essential
:

• Bachelor Degree

Nonessential
:

• Master Degree

Essential
:

• Bachelor degree from an accredited school of social work or related field. Bachelors in psychology or sociology with some health care experience.

Nonessential
:

• If Bachelor, a Bachelor of Social Work is preferred. If Master, a Master of Social Work is preferred.

Other Information
:

Experience Essential:

• Previous experience, preferably in an acute care hospital setting. Transferable skills to acute hospital and discharge planning functions are essential.

Experience Preferred:

• Minimum three to five years in an acute care setting performing Case Management or Discharge Planning functions. If STEP or PT and normally scheduled to work less than 40 hours per pay period, a minimum of one-year full time experience in acute care hospital or medical setting with discharge planning experience is strongly preferred with the ability to demonstrate critical thinking in discharge planning situations.

Certifications Preferred
:

• Accredited Case Manager

Licenses Preferred
:

• Licensed Clinical Social Worker

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period
: 80.00

Shift
:
Weekdays with Occasional Weekends

Location
: 1324 Lakeland Hills Blvd Lakeland, FL

Pay Rate
:
Min $60,756.80;
Mid $75,940.80

The Case Manager is responsible for performing Case Management and discharge planning activities. The Case Manager facilitates timely and efficient throughput of patient care, coordinates with physicians, staff and other healthcare providers, and ensures patients are discharged to a safe and appropriate environment based on physician orders. The Case Manager works as part of the interdisciplinary team to coordinate post-hospital care arrangements and provides psychosocial support to patients and families to move through the continuum of care safely and promptly.

Responsibilities include initial inclusive assessment, developing and refining discharge plans, managing barriers to discharge, addressing emotional needs, connecting patients with post-hospital community resources, advocating for patient rights, documenting concisely in medical records and systems, and adhering to policies, accrediting body requirements, and professional standards. The Case Manager may perform other duties as required or assigned.

Position Responsibilities

People At The Heart Of All That We Do

• Foster an inclusive and engaged environment through teamwork and collaboration.
• Ensure patients and families have the best possible experiences across the continuum of care.
• Communicate appropriately with patients, families, team members, and the community in a manner that respects all people.

Safety And Performance Improvement

• Act with mindfulness toward safety of self, patients, visitors, and team.
• Demonstrate accountability and commitment to quality work.
• Participate in process improvement and adoption of standard work.

Stewardship

• Demonstrate responsible use of LRH resources including people, finances, equipment and facilities.
• Know and adhere to organizational and department policies and procedures.

Standard Work Duties:
Case Manager

• Actively participate in team development, achieving dashboards and department goals.
• Proactively assess and re-assess patients and families for psychosocial, discharge planning, and financial needs to develop age/need appropriate discharge plans; initiate referrals to post-acute care…