LRHPG Certified Medical Assistant - Family Health Center

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population.

Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry‑level positions. Whether you’re starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Work Hours per Biweekly Pay Period: 80.00

Shift: Monday - Friday

Location: 300 Parkview Place, Lakeland, FL

Pay Rate: Min $18.22 - Mid $20.96

Under general direction, the Medical Assistant works with patients, families, providers, other providers, and staff to promote timely access to needed care, providing daily continuity of care coordination, and coaching patients, families, and caregivers to understand the patient’s care plan and self‑care management responsibilities. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Performs other related duties as assigned.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.
• Standard Work Duties: LRHPG Medical Office Assistant.
• Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives.
• Assists in delivering quality care to providers, patients, patients' families, and caregivers. Be aware and sensitive to cultural differences between patients and co‑workers. Demonstrate personal responsibility and respect for patients, their families, and co‑workers in professional appearance.
• Performs job‑related duties such as vital signs, phlebotomy, assisting with procedures as trained, and EKG. Engages patients, patients' families, and their caregivers in understanding and monitoring patient self‑management care plans in a manner that is culturally and linguistically appropriate.
• Collects and documents data related to patient needs.
• Develops and maintains relationships among patients and their families, care team that supports their access to the medical home. Provides timely communication with patients, makes inquiries, and executes follow‑up actions between disciplines.
• Participates in continuing professional growth through attendance at workshops and professional in‑services and through independent research and reading to include timely and respectful communication skills.
• Demonstrates a complete understanding of their assigned specialty's service line practices and standards. Follows departmental standard operating procedures (SOP) and policies.
• Administers prescribed medications and treatments in accordance with provider directives.
• Maintains sanitation and cleanliness of exam rooms and stocks necessary supplies or materials as needed throughout the workday.
• Demonstrates competencies as…