Director - Information Services - LRHS CIO Administration

Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population.

Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift
:
Monday - Friday

Pay Rate
:
Min $ Mid $

Provides strategic leadership to department service lines which may include Applications, Enterprise Architecture, Service Desk, Project Management, Security and Access Management. This position has a key role in enabling LRHS to successfully increase organizational flexibility and agility, and ultimately deliver high quality customer services as well as ensuring that all major initiatives are successfully produced on time, within scope, and within budget.

This role proactively assesses the impact of IT and healthcare industry trends to current and future enterprise information, applications, and security needs and projects. Interfaces with business leaders and other IT functional leaders to define applications and information initiatives and solutions for improving the organizations services and operations. Participates in IT strategy planning activities, bringing a current knowledge and vision of healthcare applications, solutions and best practices and processes.

Researches and recommends a strategic action plan to prevent problems and to maintain high service levels for the user community. Establishes metrics, key performance indicators and service level agreements for driving the performance of information solutions delivery. Other responsibilities include information privacy and security, process improvement, end user service and support, vendor management and continuous process improvement. Provides proactive management, guidance, and oversight for all IT budgets including FTE's, expenses, and Capital.

Fosters an inclusive and engaged environment through teamwork and collaboration.

Ensures patients and families have the best possible experiences across the continuum of care.

Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

Behaves in a mindful manner focused on self, patient, visitor, and team safety.

Demonstrates accountability and commitment to quality work.

Participates actively in process improvement and adoption of standard work.

Strategic/Tactical:
Develops enterprise strategic and tactical plans consistent with the LRHS Strategic Plan in collaboration with executive team members. Plans, develops and manages the implementation roadmap for the strategic and tactical plans. Plans, prepares and administers departmental expense and capital budgets. Suggests and recommends ideas and solutions for complex project based issues, needs and problems.

Business Alignment:
Ensures strategic alignment of LRHS business areas with a goal of leveraging technology to improve customer service and maximize business results. Oversee the LRH portfolio of projects and the associated business and technical processes to ensure the efficient review, planning and execution of projects. Facilitate building and managing the LRHS Project Management Office by defining and developing project/program management strategies, practices, governance standards, processes, tools, and metrics.

Demand Management:
Delivers prioritization and portfolio/project management, including planning and forecasting and having key input on the approval or cancellation of projects and project requests based on data, analyses and business circumstances. Partners with LRHS leadership to define opportunities to identify and prioritize projects based on predefined criteria (return on investment, productivity, compliance).

Relationship Management:
Establishes and manages relationships with key stakeholders in the LRHS business areas and technology related vendors. Ensures vendor contracts are properly…