LRHPG Certified Medical Assistant - Dermatology

Position Details

Lakeland Regional Health is a leading medical center located in Central Florida with a legacy spanning over a century. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties and the second busiest Emergency Department in the U.S., we are committed to providing high‑quality care to our diverse patient population. Our 910‑bed facility handles more than 200,000 emergency room visits annually, alongside 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.

We are currently seeking motivated individuals to join our team in various entry‑level positions across primary and specialty clinics, urgent care centers, and an upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.

Active - Benefit Eligible and Accrues Time Off

Work Hours per Biweekly Pay Period: 80.00

Shift: Monday – Friday: 8:00 am–5:00 pm

Location: 3525 Lakeland Hills Blvd, Lakeland, FL

Pay Rate: $18.22 – $20.96

Under general direction, the Medical Assistant works with patients, families, providers, and staff to promote timely access to needed care, providing daily continuity of care coordination, and coaching patients, families, and caregivers to understand the patient’s care plan and self‑care management responsibilities. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. Performs other related duties as assigned.

• Fosters an inclusive and engaged environment through teamwork and collaboration.
• Ensures patients and families have the best possible experiences across the continuum of care.
• Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.

• Behaves in a mindful manner focused on self, patient, visitor, and team safety.
• Demonstrates accountability and commitment to quality work.
• Participates actively in process improvement and adoption of standard work.
• Stewardship:
  Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
• Knows and adheres to organizational and department policies and procedures.
• Standard Work Duties: LRHPG Medical Office Assistant.
• Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives.
• Assists in delivering quality care to providers, patients, patients' families, and caregivers. Be aware and sensitive to cultural differences between patients and co‑workers. Demonstrate personal responsibility and respect for patients, their families, and co‑workers in professional appearance.
• Performs job‑related duties such as vital signs, phlebotomy, assisting with procedures as trained, and EKG. Engages patients, patients’ families, and their caregivers in understanding and monitoring patient self‑management care plans in a culturally and linguistically appropriate manner.
• Collects and documents data related to patient needs.
• Develops and maintains relationships among patients and their families, care team that supports their access to the medical home. Provides timely communication with patients, makes inquiries, and executes follow‑up actions between disciplines.
• Participates in continuing professional growth through attendance at workshops and professional in‑services and through independent research and reading to include timely and respectful communication skills.
• Demonstrates a complete understanding of their assigned specialty's service line practices and standards. Follows departmental SOPs and policies.
• Administers prescribed medications and treatments in accordance with provider directives.
• Maintains sanitation and cleanliness of exam rooms and stocks necessary supplies or materials as needed throughout the workday.
• Demonstrates job competencies as applicable. Other duties as assigned by supervisor/manager.
• Serves as a physician liaison. Able to connect providers with internal and external resources.