Student Worker - IT

Student Worker - IT page is loaded## Student Worker - IT locations:
JD Alexander Florida Polytechnic Main Campus time type:
Part time posted on:
Posted Todayjob requisition :
R2924

Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed.

Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences.

The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn  such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students.

Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.###
** JOB TITLE
** Student Worker - IT###
** JOB DESCRIPTION SUMMARY
** The Information Technology (IT) Student Worker is responsible for providing Helpdesk and Desktop Support services at Florida Polytechnic University. The position will assist with setting up new users (desktop and laptops), installing and troubleshooting Windows operating systems, and macOS. The position will also provide assistance with technical analysis and feasibility studies of hardware and off-the-shelf applications. The student worker – IT may be asked to safely operate a golf cart throughout campus, work in cramped or dusty environments, and climb on ladders.
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** JOB DESCRIPTION
***
* RESPONSIBILITIES AND DUTIES:

*** Provides first-level support to staff on all computer-related software and hardware issues by triaging email and phone calls for service requests.
* Supports the functionality of university computers and peripherals through software installation and troubleshooting and repairing computer hardware.
* Perform computer imaging, staging and installation.
* Assist in the maintenance of IT standards and documentation.
* Under the guidance of IT staff, inventories technology equipment and software.
* Set up video conferencing sessions and other items.
* Tracks and completes preventative maintenance and tests.
* Provides testing and preventative maintenance services, tracks and documents the outcomes.
* Contributes to team effort by completing other assignments and serving on project teams as assigned.
** KNOWLEDGE, SKILLS, AND ABILITIES:
**** Technical Knowledge
*** Proficiency in basic computer hardware components and peripherals.
* Understanding of common operating systems (Windows, macOS)
* Familiarity with various software applications and functionalities.
* Basic networking concepts (TCP P, DNS, DHCP)
* Knowledge of mobile devices (smartphones, tablets) and their configurations.
** Customer Service

Skills:

*** Strong communication skills, both verbal and written.
* Active listening to understand and address user concerns effectively.
* Ability to translate technical jargon into layman’s terms.
** Problem-Solving Abilities:
*** Analytical thinking to diagnose and troubleshoot technical issues effectively.
* Ability to follow logical steps and methodologies for issue resolution.
* Resourceful in finding solutions and workarounds for common problems.
** Documentation and Ticketing:
*** Proficiency in using ticketing systems to log, track and escalate service requests.
* Accurate documentation of troubleshooting steps and resolutions for future reference.
* Ability to maintain detailed…