Network Technician

Position: Network Technician I
Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed.

Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences.

The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn  such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students.

Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.###
** JOB TITLE
** Network Technician I###
** JOB DESCRIPTION SUMMARY
** The Network Technician serves as a core member of the IT Infrastructure team, reporting to the Director of IT Infrastructure Services. This role involves close collaboration with Engineers and student workers to ensure the robust operation and continuous enhancement of the University's networks and telecommunication systems. Responsibilities include the physical installation, deployment, maintenance, and troubleshooting of a wide range of IT infrastructure—from cabling and device installation to configuring VoIP endpoints.

The Network Technician actively monitors and responds to service requests, resolves complex network issues, contributes to strategic projects, and participates in an on-call rotation. This position also involves guiding student workers and proactively engaging in professional development to continually enhance departmental expertise and effectiveness.  This role is ideal for a self-motivated and hard-working individual with a strong passion for Information Technology and a natural aptitude for hands-on, practical work.

A positive attitude and a commitment to seeing tasks through to completion, taking pride in the quality and results of your work, are essential. If you thrive in a dynamic, fast-paced environment with a diverse portfolio of projects, enjoy deep technical collaboration with experienced engineers, and are eager to continuously expand your skills and knowledge, this position offers significant opportunity to make a tangible impact across the University.###

** JOB DESCRIPTION
**** RESPONSIBILITIES:
*** Respond to service requests and incidents submitted by users and/or help desk staff, ensuring timely resolution of network-related issues. Utilizes various network monitoring tools to observe network performance, respond to alerts, and resolve network-related problems. Participates in weekly on-call rotation schedules to provide after-hours support for critical issues.
* Performs hands-on physical installation, deployment, maintenance, and upgrades of network infrastructure components, including but not limited to low-voltage cabling, cameras, wireless access points, network switches, battery backups (UPS), and servers.
* Assists with the configuration and troubleshooting of voice over IP (VoIP) endpoints, including SIP-based phones and Microsoft Teams Calling devices.
* Creates and maintains comprehensive documentation for network systems, configurations, and installations.
* Collaborates with and guides student workers, ensuring their effective assistance and proper execution of tasks during projects and daily operations.
* Proactively pursues opportunities to learn new systems and technologies, shares knowledge, and…