Intermediate Software Support Engineer - Services

Job Overview

Publix Super Markets, Inc., the largest employee‑owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.

Be a part of the Publix Technology Settlement Team as a Tier 3 Support Specialist, where you will be an integral part of a team dedicated to providing advanced support for modern payments applications developed for the settlement and reporting for all EFT payments. In this role, you will be responsible for troubleshooting and resolving complex technical issues, collaborating with enterprise teams and product management to ensure seamless application performance and stability.

As a key contributor, you will manage and prioritize support tickets, technology migration efforts, writing user stories and grooming product backlog items to ensure timely and effective solutions that enhance the user experience for Publix corporate associates.

The ideal candidate for this role will have strong analytical, planning, and problem‑solving skills, coupled with excellent communication abilities to effectively engage with management, peers, technology vendors, and business unit customers. We are looking for someone with proven experience in Tier 3 support and a background in leading or contributing to technology migration efforts towards modern architecture. Expertise in agile best practices, enterprise‑scale reporting and logging tools, database design, and payment systems is essential for success in this position.

Hybrid (Lakeland, FL). Enjoy the best of both worlds—collaborate in person and innovate remotely.

• Hybrid Flexibility:
  Work remotely when you need focus time, and join us onsite for high‑impact collaboration and brainstorming sessions.
• Operational Efficiency:
  Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
• Empowered Culture:
  We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

• Provide technical expertise on the technical solutions within the product portfolio.
• Perform industry research and make recommendations regarding technical enhancements, new features, technology, and infrastructure to continuously improve technical solutions within the product portfolio.
• Ability to provide after‑hours support in an on‑call rotation.
• Lead technical team through problem determination and resolution on highly complex problems.
• Working closely with IT management on project and resource planning, including effort estimation.
• Lead and perform development, debugging, and technical support for technical solutions within the product portfolio.
• Ability to work concurrently on multiple assignments with similar deadlines.

• Bachelor’s degree in Computer Science or a related analytical field or equivalent experience.
• 3+ years of software engineering experience.
• 3+ years of experience in analyzing complex business problems or processes and translating business requirements into technology solutions that factor in system performance, usability, quality, cross‑system interdependencies, scalability, and total cost of ownership.
• Advanced knowledge of software engineering languages used in the product portfolio (SQL, C#, and .NET).
• Proficiency in software development best practices related to security, scalability, availability, and performance.
• Experience in technical planning and estimating complex projects.

• 5+ years of software engineering experience.
• Experience in leading complex technical efforts from inception to implementation.
• Strong knowledge troubleshooting performance issues with data store technologies such as SQL…