Transportation Representative, AV

Overview

TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle‑free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.

Along with this tactical problem solving TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. The specialist works across two verticals – Inbound and Outbound operations.

Inbound operations deal with Vendor/Carrier/FC relationships, ensuring that the freight is picked‑up on time and delivered at FC as per the given appointment. The specialist addresses any potential issues occurring during the lifecycle of pick‑up to delivery.

Outbound operations deal with FC/Carrier/Carrier Hub relationships, ensuring that the truck leaves the FC in order to deliver customer orders as promised. The specialist addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.

A Trans Ops Specialist provides timely resolution to issues by researching and querying internal tools and by taking real‑time decisions. An ideal candidate should be able to understand requirements, analyze data, notice trends and drive customer experience without compromising on time. The candidate should have a basic understanding of logistics and be able to communicate clearly in written and oral form.

The specialist should be able to ideate process improvements and be zealous to drive them to conclusion.

• Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed (plus)
• Develop and/or understand performance metrics to assist with driving business results
• Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by TOC
• Quickly understand the business impact of trends and make decisions based on available data
• Systematically escape problems or variance in information and data to relevant owners and teams and follow through on resolutions to ensure delivery
• Work within time constraints to meet critical business needs, while measuring and identifying activities performed
• Excellent communication, both verbal and written, to create a narrative outlining weekly findings and variances to goals and present these findings in a review forum
• Provide real‑time customer experience by working in a 24
  * 7 operating environment

• Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience working with fast‑moving, high‑performance teams and driving innovative solutions tailored to unique business environments
• 10+ 2 degree

• Knowledge of Six Sigma, Lean manufacturing efforts, transportation and logistics, or fulfillment and distribution centers
• Knowledge of and proficiency in Excel and SQL

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