QA Engineer – Hardware Compatibility & Integration

About Metrc

Metrc is the most trusted and experienced provider of cannabis regulatory systems in the United States and is growing extremely rapidly to expand globally. We provide a solution that combines advanced software, radio‑frequency identification (RFID) technology, a dedicated customer‑support team, and a secure database to track and trace cannabis from growth, harvest, and processing to testing, transport, and sale.

As a QA Engineer specializing in hardware compatibility and integration, you will build and own the frameworks, standards, and processes that ensure Metrc’s platform works reliably across a wide and continuously expanding ecosystem of hardware devices and third‑party software applications. The role focuses on building rigorous, scalable processes, performing vendor specification review, remote and virtual testing, and documenting standards for integration and compatibility.

• Design and maintain Metrc’s hardware and software compatibility framework, establishing the standards, criteria, and processes used to evaluate whether a device or third‑party application is compatible with Metrc’s platform.
• Develop structured compatibility assessment methodologies that can be applied consistently across device categories — including print systems, RFID readers, scanning peripherals, mobile devices, and automated packaging equipment — regardless of whether direct testing is possible.
• Define and document minimum compatibility requirements, acceptance criteria, and certification thresholds for hardware and software entering Metrc’s supported ecosystem.
• Build and maintain a hardware and software compatibility matrix that reflects current support status, known limitations, tested configurations, and recommended setups across Metrc’s product portfolio.
• Continuously refine compatibility standards as Metrc’s platform evolves, proactively identifying gaps and updating criteria to reflect new features, integrations, or regulatory requirements.

• Lead compatibility evaluations for new hardware vendors and third‑party software applications, drawing on vendor specifications, technical documentation, and remote or virtual testing sessions when direct access is unavailable.
• Establish and manage structured vendor engagement processes for compatibility validation, including technical questionnaires, specification review workflows, and remote testing coordination protocols.
• Evaluate hardware and software integration points — including connectivity protocols, data formats, command languages, and API behaviors — to assess compatibility risk and identify configuration requirements.
• Maintain relationships with hardware vendors and third‑party software partners to stay current on firmware updates, product changes, and new releases that may affect compatibility with Metrc’s platform.
• Provide documented compatibility assessments and integration guidance to Product, Engineering, and the Configuration Specialist when new devices or applications are under consideration.

• Own the development and ongoing maintenance of hardware and integration compatibility documentation, including compatibility guides, configuration standards, qualification checklists, and integration runbooks.
• Produce clear, actionable process documentation that the Configuration team, Support, and other customer‑facing teams can follow when deploying, troubleshooting, or validating hardware in customer environments.
• Develop and maintain device‑specific integration guides for supported print systems (CIJ, TIJ, laser), RFID and scanning hardware, mobile platforms, and third‑party software applications.
• Establish and document escalation paths and known‑issue references that teams can draw on when encountering compatibility issues in the field without direct QA involvement.
• Ensure all compatibility documentation is version‑controlled, accurately reflects current platform behavior, and is accessible to relevant teams through Confluence.

• Design and manage structured feedback…