AI Quality Analyst — Call Center Validation & Governance

Well Dyne in Lakeland, Florida is seeking a Call Center Quality Analyst to oversee AI-driven quality monitoring tools for call center interactions within the pharmaceutical sector. This role involves training AI models, validating outputs, and ensuring compliance with quality standards. Applicants should have an associate or bachelor’s degree and 2+ years of relevant call center experience. Responsibilities include leading calibration sessions and supporting internal audits to enhance AI effectiveness.

The position is onsite and requires analytical proficiency.
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