Technical Writer

At our company, we move fast, adapt quickly, and turn challenges into opportunities-all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.
Our Vision:
Unlocking the full potential of pharmacy care management to empower people to live healthier, happier lives.
Our Mission:
To drive pharmacy care that builds trust, improves outcomes, and puts people first.

Summary
Well Dyne and Health Dyne are seeking a skilled and detail-oriented Technical Writer to join our Learning & Development team. This role is responsible for documenting, standardizing, and maintaining clear, accurate, and compliant Standard Operating Procedures (SOPs) and job aids across all departments. The Technical Writer will play a critical role in enabling operational excellence, regulatory compliance, and scalable growth by bridging the gap between complex technical information and learner comprehension.

The ideal candidate is highly organized, comfortable working across diverse business functions, and experienced in leveraging AI-enabled tools to accelerate documentation development, improve content quality, and enable scalable knowledge management. This role will create, maintain, and ensure access across the organization while ensuring accuracy, consistency, and regulatory compliance. The Technical Writer reports directly to the Manager, Organizational Learning & Development and collaborates with cross-functional teams to achieve organizational objectives.

Essential Duties and Responsibilities

• Develop, document, and maintain SOPs for all departments, ensuring clarity, consistency, and alignment with regulatory and operational requirements that support compliance with healthcare, pharmacy, and data security best practices.
• Partner with subject matter experts (SMEs) to capture processes accurately and translate complex workflows into clear, user-friendly documentation.
• Utilize AI-assisted tools to accelerate documentation development, summarize SME input, and streamline SOP creation and updates.
• Document operational workflows using visual process mapping tools (e.g., Visio, Lucidchart, Miro) to enhance clarity and training effectiveness.
• Create and maintain job aids, quick-reference guides, process maps, and other performance support materials.
• Collaborate with Learning & Development to align documentation with training programs, onboarding, and change management initiatives.
• Continuously maintain and update job aids based on user feedback and process changes.
• Leverage generative AI tools and automation technologies to accelerate the drafting, editing, and updating of SOPs and operational documentation.
• Use AI tools to convert meeting notes, SME interviews, transcripts, and process walkthroughs into structured documentation and knowledge assets.
• Apply AI-assisted editing and summarization tools to improve documentation clarity, consistency, and formatting across departments.
• Provide recommended improvements to documentation.
• Conduct regular reviews and updates to documentation to reflect process, system, or regulatory changes.

Education and Experience

• Bachelor's degree in Technical Writing, Communications, Instructional Design, English, or a related field (or equivalent experience).
• 3+ years of experience as a Technical Writer, preferably in healthcare, pharmacy, life sciences, or other regulated environments.
• Proven experience creating process documentation such as SOPs and job aids.
• Strong ability to translate complex processes into clear, concise written materials.
• Experience using AI-enabled tools for writing, editing, or documenting workflows.
• Excellent collaboration and stakeholder management skills.
• Experience working within pharmacy operations, healthcare services, or highly regulated industries.
• Familiarity with document management systems, or knowledge of databases.
• Understanding compliance, audit, or quality frameworks (e.g., SOP governance, CAPA, QA/QC).

Knowledge,

Skills and Abilities

• Attention to detail and accuracy
• Cross-functional collaboration
• Continuous improvement mindset
• Time and priority management
• Knowledge…