Business System Analyst

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Exempt Lakeland HQ, Lakeland, FL, US

Department:
Finance and Administration

The Business Systems Analyst at One More Child serves as a liaison between business departments and Information Technology to support organizational goals through technology solutions, process improvement, and project coordination. This role analyzes business processes, gathers and documents requirements, supports system implementations, and assists with ongoing optimization of enterprise applications and operational workflows.

The Business Systems Analyst works collaboratively with internal stakeholders, vendors, and technical teams to improve system effectiveness, support project delivery, and ensure alignment between business needs and technology solutions. This role also supports project management activities and change management efforts.

• Partner with departments to gather, analyze, and document business and system requirements.
• Evaluate current business processes and identify opportunities for operational improvement and automation.
• Support implementation, enhancement, and optimization of enterprise applications and business systems.
• Facilitate meetings, process discussions, and requirements‑gathering sessions with stakeholders.
• Create and maintain business requirements documents, process flows, functional specifications, and system documentation.
• Support organizational data integrity, governance, and compliance initiatives.
• Support technology projects from initiation through implementation and post‑production support.
• Support change management activities and assist with user adoption initiatives for new systems and processes.
• Conduct end‑user training sessions and create training and support materials.
• Maintain documentation of system configurations, workflows, procedures, and support processes.
• Collaborate with technical teams, vendors, and business stakeholders to ensure successful project delivery.
• Assist with system testing activities, including user acceptance testing (UAT), defect tracking, and validation.
• Assist in maintaining project documentation, issue logs, risk registers, and communication plans.
• Perform additional duties as assigned in support of departmental and organizational objectives.

• N/A

• Bachelor’s degree preferred in Information Systems, Business Administration, Computer Science, or related field; or equivalent combination of education and experience.
• At least three years of experience in business systems analysis, project coordination, business process improvement, or related technology support roles.
• Experience gathering business requirements and translating them into functional solutions.
• Experience supporting or participating in technology implementations, system upgrades, or organizational change initiatives.
• Experience working with enterprise business systems, CRM platforms, ERP systems, or comparable technologies.
• Strong analytical, organizational, and problem‑solving skills.
• Experience facilitating meetings and communicating effectively with both technical and non‑technical stakeholders.

• Bachelor’s degree in social work, human services, or related field.
• Two years of experience working with exploited persons.

• Present oneself, both at and outside of work, in a manner keeping with One More Child’s Core Values of Humble, Hungry, Wise, and Called.
• Ability to solve day‑to‑day problems by analyzing issues and determining next steps.
• Strong attention to detail and high level of accuracy.
• Excellent written and verbal communication skills.
• Ability to follow instructions, meet deadlines, and work independently.
• Commitment to ongoing skill development and learning.

• It is the mission of One More Child to provide Christ centered services to vulnerable children and struggling families. As stated in the Second Amended and Restated Articles of Incorporation, One…