QA HARDWARE Engineer – Hardware Compatibility & Integration

GENERAL OVERVIEW

Metrc is seeking a QA Engineer with a specialization in hardware compatibility and integration to join our Quality team. This role is responsible for building and owning the frameworks, standards, and processes that ensure Metrc’s platform works reliably across a wide and continuously expanding ecosystem of hardware devices and third‑party software applications — spanning industrial print systems, RFID and scanning devices, automated packaging equipment, mobile platforms, and the software integrations that connect them.

This is not primarily a bench‑testing role. While direct hardware testing will occur when possible, a significant portion of compatibility validation will be conducted through vendor specification review, remote and virtual testing sessions, and structured feedback loops from customer environments. The right candidate is skilled at building rigorous, scalable processes that others can execute against — and confident making informed compatibility assessments even when hands‑on access to a device is limited.

You will serve as the internal authority on hardware and integration compatibility standards, producing documentation and process guides that the Configuration team, Support, and other teams rely on when working with new or evolving hardware. A genuine interest in how complex hardware and software ecosystems interact, combined with the discipline to create structure around that complexity, is essential.

Core duties and responsibilities include the following.

• Design and maintain Metrc’s hardware and software compatibility framework, establishing the standards, criteria, and processes used to evaluate whether a device or third‑party application is compatible with Metrc’s platform.
• Develop structured compatibility assessment methodologies that can be applied consistently across device categories — including print systems, RFID readers, scanning peripherals, mobile devices, and automated packaging equipment — regardless of whether direct testing is possible.
• Define and document minimum compatibility requirements, acceptance criteria, and certification thresholds for hardware and software entering Metrc’s supported ecosystem.
• Build and maintain a hardware and software compatibility matrix that reflects current support status, known limitations, tested configurations, and recommended setups across Metrc’s product portfolio.
• Continuously refine compatibility standards as Metrc’s platform evolves, proactively identifying gaps and updating criteria to reflect new features, integrations, or regulatory requirements.

• Lead compatibility evaluations for new hardware vendors and third‑party software applications, drawing on vendor specifications, technical documentation, and remote or virtual testing sessions when direct access is unavailable.
• Establish and manage structured vendor engagement processes for compatibility validation, including technical questionnaires, specification review workflows, and remote testing coordination protocols.
• Evaluate hardware and software integration points — including connectivity protocols, data formats, command languages, and API behaviors — to assess compatibility risk and identify configuration requirements.
• Maintain relationships with hardware vendors and third‑party software partners to stay current on firmware updates, product changes, and new releases that may affect compatibility with Metrc’s platform.
• Provide documented compatibility assessments and integration guidance to Product, Engineering, and the Configuration Specialist when new devices or applications are under consideration.

• Own the development and ongoing maintenance of hardware and integration compatibility documentation, including compatibility guides, configuration standards, qualification checklists, and integration runbooks.
• Produce clear, actionable process documentation that the Configuration team, Support, and other customer‑facing teams can follow when deploying, troubleshooting, or validating hardware in customer environments.
• Develop and…