IT​/Tech, IT Project Manager, Systems Analyst

Position: 81.9498
Description

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states.

From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level - internships through technical leadership.

Join a company consistently ranked among Fortune's "100 Best Companies to Work For" and help us build more than great subs - build the future of technology at Publix.

Lead Service Now Software Engineer supporting Publix Technology's ITSM business area. This role requires a hands-on technical leader who can independently drive Service Now implementations, integrations, CMDB, ITSM, and ITOM solutions from business requirements through design, architecture, development, code review, deployment, and production support while partnering with architects, analysts, product owners, QA, security teams, and business stakeholders.

Location:

Hybrid (Lakeland, FL)

Work Model:
Hybrid role based in Lakeland, FL.

Why Join Us?

* Hybrid Flexibility:
Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions.

* Operational Efficiency:
Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.

* Cutting-Edge AI Projects:
Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges.

* Empowered Culture:
We value autonomy, creativity, and continuous learning - your ideas shape the future of technology in our organization.

Your impact:

* Independently lead the analysis, design, architecture, development, implementation, and support of complex Service Now implementations across ITSM, ITOM, CMDB, integrations, and enterprise workflows

* Translate business requirements into scalable, secure, and maintainable technical solutions that improve platform capabilities, workflow automation, and user experience

* Provide hands-on technical leadership across solution architecture, design decisions, development execution, code reviews, platform governance, and engineering best practices

* Mentor junior and intermediate developers through requirements analysis, solution design, development, troubleshooting, code quality, and delivery execution across the SDLC

* Act as a Service Now subject matter expert for platform support, upgrades, operational stability, root cause analysis, and after-hours support for critical services

* Influence business and technology stakeholders through clear technical recommendations, executive-level communication, and collaborative decision-making

#LI-JB1

Additional Information

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

* Relocation/Household Good Shipment Allowance will NOT be provided.
* Required Qualifications

* Bachelor's degree in Computer Science, Information Systems, Engineering, a related field, or equivalent experience.

* 7+ years of software engineering or enterprise application delivery experience

* 7+ years designing, integrating, and implementing scalable Service Now solutions across ITSM, ITOM, CMDB, Problem, Change, Request, APIs, Integration Hub, and Workflow Data Fabric.

* 7+ Year of Service Now platform architecture, data model, scripting, workflows, Flow Designer, Service Portal, UI Builder, and REST/SOAP integrations experience.

* 5+ years leading Service Now teams as a hands-on lead developer, including architecture support, implementation ownership, delivery execution, production support, mentoring, and code reviews.

* Ability to effectively engage with cross-functional business teams, product owners, analysts, architects, QA, security, infrastructure, support teams, and business stakeholders in large enterprise environments to independently projects.

* Strong Agile/Scrum, SDLC, release management, troubleshooting, documentation, stakeholder management, executive communication, and technical influence skills.

Preferred Qualifications

* 9+ years of software engineering experience in large enterprise environments, including strong Service Now platform experience and 5+ years in a Lead or Principal Developer role.

* 5+ years of hands-on development experience with .NET, .NET Core, ASP.NET, C#, and SQL.

* ITIL certification and Service Now certifications such as CSA, CAD, or CIS in ITSM, ITOM, CSM, or related areas.

* Experience leading technical design and development across multiple Service Now product areas, teams, or enterprise platforms.

* Experience…