Executive Director

Positional Overview

An Executive Director oversees and demonstrates ownership for the overall growth and continuous development of each operational line of business (Quality, Food Safety, Hospitality, and Drive-Thru). They ensure Operational Excellence and that we are executing on all tenants of the Winning Hearts Every Day strategy.

• Oversees all restaurant operations (AM focus: breakfast & lunch. PM focus: afternoon and dinner.)
• Develops a culture of growth-minded team members & leaders, primarily serving as coach to respective Coordinators
• Creates a culture of product knowledge, stewardship, excitement, and generosity
• Maintains vision alignment with Operator and Director team
• Collaborates, partners, & supports the Marketing and Talent Directors in their department initiatives
• Executes leadership and people development for full team
• Displays high sense of ownership over their daypart and its results, accountability over our systems, and passion about high standards
• Creates, leads, and implements systems that are the standard for operational innovation and a high performance team
• Oversees disciplinary actions and accountability through point systems
• Submits monthly business goals meant to drive performance in the business and stimulate growth

Must be 18 years or older with relevant Chick-fil-A leadership experience.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Shepherd Rd. is locally owned and operated by independent, franchisee Operator Kara Kirkland. This location does business under the entity Kirkland Ventures, LLC.