Quality & Risk Director

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 9,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

CLA is looking to hire a Quality & Risk Director. This role is responsible for supporting the operations and processes within the Quality and Risk Team. They manage the day-to-day administration of various programs, projects, initiatives, and client service needs within Quality and Risk Team.

• Project Management:
  Works with individuals to develop plans that address policies and procedures needed to support the firm’s deployment of initiatives related to quality. Directs and manages the overall work efforts of project deliverables, milestones, and required tasks. Maintains reporting tools and dashboards to show the current status of requests in the system. Leads project and program activities and works with support resources as needed.
  
  Monitors projects to ensure appropriate deliverables and tools are utilized based on size and complexity of the project.
• Process Improvement:
  Works with project resources to identify issues or opportunities with internal and external processes or services. Recommends and drives process improvement.
• Project Planning:
  Leads individual projects based on existing demand of the team.
• Relationship Management:
  Is responsible for establishing communication channels to stakeholders, internal and external teams and third parties by making communication an essential part of all planning and work activities. Works well with internal and external teams to ensure concerns are heard and adequately addressed. Provides timely communication to key project stakeholders. Ensures internal satisfaction and collaboration with Managing Principals (MPs) and Executive Leaders.

• 3 years of experience in a related field
• Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree.

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Fertility benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.