Service Manager

Onsite

Orlando, Florida

Fort Lauderdale, Florida

Lakeland, Florida

Tampa, Florida

Pompano Beach, Florida

Sarasota, Florida

Jupiter, Florida

Sanford, Florida

Jacksonville, Florida

Pensacola, Florida

Fort Myers, Florida

Miami, Florida

Full time

R50561

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We're looking for a hands-on, results-driven Service Manager to lead our Orlando Service Center and play a key role in delivering exceptional service experiences for our customers.

This is more than a service leadership role. As Service Manager, you'll have ownership of the service operation's people, performance, and profitability. You'll lead a team of skilled technicians, drive customer satisfaction, support business growth, and influence operational excellence across the branch.

If you're a strong operational leader who enjoys developing teams, improving processes, and delivering measurable business results, we'd love to hear from you.

• Inspire, coach, and develop a team of Service Technicians through strong leadership, accountability, and employee engagement.
• Foster a culture focused on safety, collaboration, continuous improvement, and customer success.
• Support recruiting, onboarding, workforce planning, succession planning, and employee retention initiatives.
• Provide ongoing performance management, feedback, and career development opportunities.

• Oversee day-to-day service operations to ensure work is executed safely, efficiently, and profitably.
• Optimize technician utilization, scheduling, resource allocation, and field execution.
• Monitor service order management, backlog, inventory, fleet utilization, tools, and operational assets.
• Lead continuous improvement initiatives that enhance productivity, efficiency, and customer experience.

• Manage the service center P&L and drive achievement of revenue, gross margin, utilization, productivity, and profitability targets.
• Monitor key performance indicators and take proactive action to improve business results.
• Support forecasting activities and maintain visibility into workload planning, labor requirements, and future resource needs.
• Manage departmental expenses and contribute to overall branch financial success.

• Collaborate closely with Sales, Operations, and Regional Leadership teams to identify and capture new service, aftermarket, rental, and capital project opportunities.
• Drive lead generation activities and support commercial growth initiatives.
• Expand customer relationships, improve retention, and increase service penetration within existing accounts.
• Ensure successful execution of customer projects from planning through completion.

• Build strong partnerships with customers, vendors, and internal stakeholders.
• Proactively address customer concerns and ensure timely resolution of issues.
• Maintain a relentless focus on delivering safe, reliable, and high-quality service.

• 5 + years of experience in service, field operations, maintenance, technical services, or related industrial environments.
• 2-3+ years of direct leadership experience managing technicians, field service teams, or operational personnel.
• Demonstrated success leading teams and driving operational…