Support Lead Part Time

Overview

At Five Below our growth is a result of the people who embrace our purpose. We strive for an experience that is fun and affordable, with unlimited possibilities. Five Below values its associates and the Five Below Way, which reflects our beliefs and behaviors across the company.

Culture at Five Below is about inspiring each other with big ideas, energy, passion, and the ability to make the workplace a WOWplace.

• Ensures all crew members wow customers through personal contact. Trains the crew on the BEST customer service experience, ensuring each guest has a fast, friendly checkout experience.
• Oversees daily activities of store associates to ensure they perform duties effectively and provide excellent customer service.
• Assists with receiving, unpacking, and organizing new stock to ensure items are quickly placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, and customer service, addressing urgent issues.
• Manages the opening or closing of the store, including securing cash, locking doors, setting alarms, and ensuring a smooth daily operation.
• Supports onboarding and ongoing training of associates on store policies, product knowledge, and procedures to improve performance.
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service.
• Partners with the store leadership team on merchandising procedures and World Recovery.
• Performs store maintenance including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.

This job description is not all-inclusive. Additional responsibilities may be determined by the Store Manager as needed.

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to heights of 5-10 feet
• Frequently ascend/descend ladders to retrieve and put away stock
• Frequently kneel, bend, twist, and stoop in stock room and on the sales floor
• Frequently communicate with customers on the phone and in person, and with managers and coworkers; exchange accurate information in these situations
• Frequently move across the sales floor assisting customers and moving to/from the stock room
• Work a flexible schedule including day, evening, weekends, and may include overnight shifts and travel as required
• Identify and interpret email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Remain in a stationary, upright position for 80% of the time

Explore our benefits site to discover perks and support we offer. From health coverage to financial and personal wellness, we’ve got you covered.

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other protected characteristic.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation during any part of the employment process, please submit a request with your contact information.

Position Type: Hourly

Position Starting At: $14.50

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity. Confirm the recruiter’s Five Below email address. Five Below does not request financial information or payments from candidates during the hiring process. If you suspect fraudulent activity, please visit the Five Below Career Site to verify the posting.