Shift Lead

Location:

Lakeland, FL

$17.00/hr - $20.00/hr

• Open and close the store in absence of management, including system start‑ups, cash handling and ensuring the floor and stockroom are ready for business.
• Complete product returns, order voids, customer refunds, cash drops to the safe and provide change to cash registers.
• Hold and securely guard store keys for opening and closing duties.
• Coach teammates on vendor ordering and back‑door delivery processes.
• Accurately register all sales, scan errors, price verifications, voids and handle any price changes.
• Assist with order exceptions, reverse logistics and inventory displays.
• Maintain accurate inventory counts and oversee basic department pricing and signage.
• Assist with bookkeeping including cash reports, counts, ledgers and bill payments.
• Ensure store cleanliness, orderly appearance and report any maintenance issues.
• Assist with food item separation, stock rotation and ensuring first‑in, first‑out compliance.
• Use store systems and equipment proficiently.
• Support pharmacy out window as requested.
• Ensure compliance with state and local regulations for regulated products.
• Perform bag checks of team members before leaving the store.
• Maintain respectful relationships with coworkers and comply with all company policies.
• Complete special assignments and other tasks as delegated.

• Engage customers by greeting and offering assistance with products and services.
• Resolve customer issues and answer inquiries to deliver a positive experience.
• Model and share customer service best practices with team members, including courteous habits and Walgreens service traits.

• Attend training and complete required PPLs requested by the manager.

• Act as liaison between management and non‑management team members, communicating tasks when management is absent.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).

• Knowledge of store inventory control.
• Consideration of qualified applicants with arrest and conviction records.
• Valid PTCB certification or pharmacy license as required by state.

Salary Range: $17.00 – $20.00 / hr

Senior level:
Not Applicable

Employment type:

Full‑time

Job function:
Management and Manufacturing

An Equal Opportunity Employer, including disability/veterans.

The actual compensation offered will depend on a variety of factors including geography, skills, experience, education, and other relevant factors. This role will remain open until filled.

Benefits information:

Referrals increase your chances of interviewing at Walgreens by 2x.

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