Customer Success Manager

Location: Lakeland, FL (Downtown)

Compensation: $70,000–$85,000+ base + equity

Schedule: Full-time, Monday-Friday. In-Person with Hybrid potential after 90 days.

REHQ is a fast-growing SaaS company that serves as a revenue engine for commercial real estate brokers & investors.

We help CRE professionals find properties, connect with owners, manage relationships, and grow their pipelines in one platform.

We’re a young, scrappy team with strong traction, a big mission, and backing from experienced founders and operators, including entrepreneurs with 9 and 10-figure exits.

We’re here to change an industry, and we’re looking for a Customer Success Manager who wants to help us do it.

You’ll own the customer experience after the sale: from onboarding and implementation through adoption, retention, renewal, and expansion.

We want someone who is technically strong, highly organized, emotionally intelligent, and someone that our customers will fall in love working with.

• Lead customer onboarding, implementation, training, and ongoing strategy.
• Help customers successfully adopt REHQ and build better workflows around the platform.
• Manage customer relationships, engagement, retention, renewals, and expansion.
• Identify churn risks early and proactively create a plan to address them.
• Gather customer feedback and turn it into actionable product and process improvements.
• Build scalable customer success playbooks, systems, reporting, and automations.
• Work closely with sales, product, support, and leadership.
• Become a trusted advisor to our customers and an expert in the REHQ platform.

• 3+ years of Customer Success or Account Management experience.
• 3+ years of Hub Spot, Salesforce, or CRM management experience.
• 3+ years in SaaS or a related highly technical company.
• Strong technical skills across CRMs, Google Workspace, spreadsheets, reporting, and modern SaaS tools.
• Experience with onboarding, implementation, retention, and renewals.
• High emotional intelligence and excellent communication skills.
• Strong organization, follow-through, and ownership.
• Comfortable working in a fast-moving startup environment.

• Love helping customers win.
• Can simplify technical concepts and solve complex problems.
• Notice customer risks before they become cancellations.
• Enjoy building systems, not just following existing ones.
• Know how to make customers feel heard, valued, and supported.
• Want to help shape a product, build a company, and change an industry - not just manage a book of accounts.

You’ll join early enough to make a major impact, but with real traction already in place.

You’ll work closely with the founder, help build the Customer Success function, influence the product, and play a meaningful role in changing how commercial real estate professionals grow their businesses.