Plumbing Service Technician

About this position

Residential Service Plumber

Are you an experienced Residential Service Plumber who can diagnose plumbing problems, take care of customers, and confidently recommend the right solutions?

Looking for year-round work, uncapped earning potential, great benefits, and a company where your skills and performance are recognized and rewarded?

Come build your career with Benjamin Franklin Plumbing-Service Minds
.

We're looking for experienced Residential Service Plumbers who can independently run residential service calls
, diagnose and troubleshoot plumbing issues, complete high-quality repairs and replacements, communicate confidently with homeowners, and deliver an exceptional customer experience from start to finish.

This is a customer-facing residential service and sales role
. Our plumbers don't just fix problems, they build trust, educate homeowners, present options, and help customers make informed decisions about their home's plumbing systems.

• Uncapped earning potential — top performers can earn $100,000+ annually
• Guaranteed weekly pay
• Uncapped commission tied to performance
• Full-time, year-round work
• 401(k) with employer match

Your technical skills matter, but so does the experience you provide our customers. We reward plumbers who combine technical expertise, strong communication, exceptional customer service, and the ability to identify and recommend solutions that meet homeowners' needs.

• Company take-home vehicle
• Fuel card
• Company iPad
• Industry-leading technical training and ongoing education
• Customer service, communication, and sales development
• Professional development and leadership opportunities
• Supportive team focused on safety, growth, and success

• HMO, PPO, and HDHP medical plan options
• Health Savings Account (HSA) options
• Dental and Vision insurance
• Life Insurance
• Short-Term and Long-Term Disability
• Paid Time Off (PTO) and paid holidays
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• 24/7 telehealth services
• Benefits eligibility beginning the first of the month after 30 days
• 401(k) with employer match

• Champions Club — top performers earn an all-expenses-paid vacation for themselves and a guest
• 30% employee discount on services
• Ongoing technical, customer service, sales, and professional development
• Career opportunities across Benjamin Franklin Plumbing, Mister Sparky Electric, and One Hour Heating & Air Conditioning
• Multiple paths to grow into field leadership, training, operations, and other opportunities within Service Minds

As a Residential Service Plumber, you'll independently run service calls and help homeowners keep their plumbing systems safe, reliable, and operating properly
.

You will:

• Independently run residential plumbing service calls from start to finish
• Diagnose and troubleshoot residential plumbing issues
• Perform plumbing repairs, maintenance, replacements, and installations
• Service and repair water heaters, tankless water heaters, faucets, toilets, fixtures, garbage disposals, water lines, drains, sewer lines, and other residential plumbing systems
• Identify plumbing concerns and recommend appropriate solutions
• Perform thorough evaluations of residential plumbing systems when appropriate
• Clearly explain findings and recommendations to homeowners
• Present repair, replacement, and upgrade options based on the customer's needs
• Educate homeowners so they can make informed decisions about their plumbing systems
• Be comfortable with sales and confidently recommend appropriate solutions without relying on high-pressure tactics
• Identify opportunities to improve the safety, reliability, efficiency, and performance of a customer's plumbing system
• Build trust and long-term relationships with customers
• Complete work according to applicable plumbing codes, safety requirements, and company standards
• Document calls, findings, recommendations, photos, and completed work accurately in Service Titan
• Maintain clean, organized tools, equipment, vehicles, and work areas
• Protect customers' homes and property while performing work
• Represent Benjamin Franklin Plumbing with professionalism, honesty, integrity, and pride

You may be a great fit if you have:

• 2+ years of hands-on residential plumbing service experience
• Experience independently running residential plumbing service calls
• Strong plumbing diagnostic and troubleshooting skills
• Experience with residential plumbing repairs,…