Library Assistant

Job Purpose

The Library Assistant will play a key role in supporting the Librarian in delivering high-quality information and reference services to library users, including staff and students. The position contributes to the effective operation of library services by assisting users in accessing information resources and responding to enquiries. It is part of a team that ensures library materials are made available to users and delivered in a timely manner.

• Assist in developing subject-specific collections and reading lists for new and existing programmes.
• Assist librarians in developing subject-specific collections and reading lists for new and existing academic programs.
• Support resource selection and organization to meet curriculum requirements and student research needs.
• Assist in promotion and marketing.
• Assist Librarian to initiate campus wide promotion of library services including reference services, information literacy programmes, collection development and research skills classes.
• Support the Librarian to plan and organize special programmes involving the use of library resources.

• Assist in preparing and supporting teaching and learning.
• Assist in preparing and delivering IL sessions, including library catalogue use, online resources, research skills, and other relevant topics.
• Assist Librarian to support lecturers in organising IL classes and research skills sessions for students.
• Contribute to developing online tutorials and information literacy tools to enhance student learning.
• Assist with the Reference Services.
• Assist in providing efficient reference services to students and staff in person by phone and via email.
• Support students and staff in the use of print and electronic library resources.
• Help manage and assign incoming reference inquiries and maintain accurate tracking records.
• Assist in supporting staff and students of designated programmes regarding their research or assignment‑related inquiries.
• Participate in library social media activities, including updating Facebook and Instagram according to schedule.
• Support librarians in performing subject‑specific studies or research tasks as needed.

• Ensure library notices and information displayed are updated in a timely manner.
• Assist with administrative duties related to information services.
• Maintain accurate records and databases related to library services, resources, and programmes.
• Assist in organising schedules, class bookings, and other library events.
• Prepare reports, summaries, or documentation as required by library staff.
• Support day‑to‑day library operations, including coordinating logistics for workshops, events, and resource management.

• Assist in preparation of notice/banner and other materials for campus events such as Open Day / Orientation Day.
• Assist in conducting library tours for new students and visitors during events such as Open Day / Orientation Day.
• Contribute to the continuous improvement of the Unit.
• Contribute, evaluate and make recommendations to improve work processes and the development and adherence to relevant Taylor’s University and College policies and procedures.
• Contribute suggestions for improving the operations of Information Services unit through participation in meetings, discussions and workshops.

• Participate in meetings and discussion within Library and departments in Taylor’s.
• Undertake shift work (night duty, Saturday, Sunday, public holidays) as and when required.
• Assist in preparing monthly, quarterly, six‑monthly and yearly reports for the unit.

STPM/Diploma/University degree in related disciplines, and recognised in librarianship with experience in providing reference and information services in the University Library.

Minimum one (1) year of working with good knowledge and some experience with Reference and/or Information Services, preferably with in an academic library.

• Knowledge in using Library system.
• IT skills:
  Microsoft Office software (MS Word, MS Excel, MS Access, MS PowerPoint).
• Demonstrated ability to work in a team environment to effect change.
• Sound organisational and time management skills.
• Well developed communication and interpersonal skills, together with a capacity to deliver a quality client service.
• Proven capacity to effectively liaise and negotiate with a range of users.

• Library technical skills.
• Communication skills.
• Managing relationship.
• Planning & organising skills.
• Problem solving skills.
• Results and achievement focus.