Executive - Accounts Receivable

JOB PURPOSE

Responsible for assisting the Manager in performing day‑to‑day operations of accounts receivables, providing excellent customer service through good transactional processing and performance excellence services to internal and external customers.

• Ensure timely and accurate issuance of billing, updating collection, submitting monthly reporting, and completing bank statement reconciliation.
• Update and monitor debtor performance on invoice issuance, collection, audit, and revenue analysis.
• Responsible for timely and accurate accounts receivable bank reconciliation.
• Support the development, implementation, and continuous enhancement of the accounts receivable and customer management system.
• Perform timely student refund and debt recovery processes.
• Manage daily workflow at the cashier counter, including processing of fees, running reports, and processing payments for various events throughout each semester, ensuring the counter and receipts remain organized.
• Assist the manager in managing accounts receivables to ensure high‑quality receivable services for staff and external customers, providing consistent, innovative, and comprehensive services.
• Act as the first point of reference for and manage receivables enquiries from staff and external customers, providing timely and accurate responses.
• Undertake a range of administrative activities, liaise with other areas of the University (especially Schools and external customers), support excellent customer service on over‑the‑counter enquiries, request & collection, application processing & back‑office work, manage e‑mail & phone enquiries, etc.
• Provide effective guidance and support to junior team members.
• Drive and implement initiatives related to operational duties as part of a supporting role to the business.
• Contribute to staff development/training planning and actively participate in team discussions on continuous improvement and development of services and procedures.
• Carry out any other duties and responsibilities that may be assigned from time to time.
• Ensure and streamline all processes and policies related to receivables issues comply with University requirements for both internal and external parties to achieve excellent customer experience.

Preferably bachelor’s degree in accounting, finance, or business administration.

Preferably at least 3 years of working experience, preferably in an educational institution, in operational transactional processing for finance involving payment counter, accounts receivable, and bank reconciliation.

• Sound knowledge of Microsoft Office and SAP.
• Knowledge of educational institution policies and procedures is an advantage.
• Good accounting knowledge and data processing.
• Ability to handle stressful situations and strictly adhere to deadlines.
• Ability to perform cashier duties accurately with honesty, integrity, and confidentiality.
• Ability to perform multiple assignments simultaneously.
• Good command of English and Bahasa Malaysia.
• Good interpersonal skills with the ability to communicate effectively with customers and provide excellent customer experience.

• Dynamic with initiative.
• Self‑starter and self‑motivated.
• Positive working attitude.
• Adept at teamwork.
• Disciplined.