Global Customer Operations Specialist

Ocean Spray is hiring for a(n) Global Customer Operations Specialist! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we’re a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we’ve been making our own way ever  this role, the Customer Operations Specialist supports the efficient execution of the order‐to‐cash cycle and ensures high quality service to customers and brokers.

This role assists in managing customer relationships, interpreting customer requirements, resolving service issues, and supporting daily operational activities. The specialist collaborates with cross‐functional teams to maintain service levels, improve processes, and support business objectives. Additional responsibilities may include EDI monitoring, deductions coordination, transportation communication, and reporting.
** A Day in the Life...****“Candidates must be authorized to work in the United States without restriction. This position is not eligible for visa sponsorship, and the company will not sponsor or support employment-based immigration petitions now or in the future.”
** Customer Operations & Relationship Management
• Resolve customer order exceptions related to pricing, credit, systems, inventory, and transportation, following established processes and escalation paths.
• Monitor daily order flow and identify potential risks (pricing errors, shortages, delivery delays) and escalate issues appropriately.
• Support accurate and timely order acknowledgment, allocation, fulfillment, and invoicing activities.
• Maintain ongoing communication with customers, brokers, and internal teams regarding order status, inventory availability, and delivery timing.
• Assist in managing customer requirements related to product specifications, units of measure, EDI setup, and routing guides Analytics & Performance Management
• Analyze customer service and order data to identify trends, exceptions, and performance gaps.
• Prepare daily, weekly, and monthly reports related to service performance, fill rates, OTIF, inventory status, and deductions.
• Provide data and insights to support customer service reviews and internal performance discussions. Collaboration & Cross Functional Alignment
• Participate in regular meetings with customers, brokers, and sales teams to review performance and resolve issues.
• Work with Supply Planning and Sales Strategy & Commercialization to communicate inventory risks and support mitigation plans.
• Coordinate with AR and Credit teams on deduction resolution, invoice discrepancies, and compliance requirements.
• Support Sales Operations with new account setup and collaborate with Data Governance to maintain accurate Customer Master Data.
• Assist Global Customer Operations in cross functional projects, including new product launches and innovation initiatives. Customer Compliance & Continuous Improvement
• Identify opportunities for improved processes or reduced exceptions and recommend ideas for improvement.
• Support retailer compliance programs, ensuring adherence to customer EDI requirements, routing guides, and service targets.
• Participate in root cause analysis for service failures and help develop corrective actions.
• Participate in system training, enhancements, and implementations (ERP & customer portals).
** What We Are Looking For:
** Required
• Bachelor’s degree in a related field.
• 0–2 years of experience in customer operations, supply chain, or related field.
• Strong analytical and organizational skills.
• Proficiency in MS Office; working knowledge of ERP systems (SAP or similar).
• Attention to detail and ability to manage…