Travel Support Subject Matter Expert

Title: Travel Support Subject Matter Expert

Location: Remote, Continental United States

Schedule: Full-time, Monday-Friday

Salary: $70,000-$85,000, commensurate with experience

KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring a Travel Support Subject Matter Expert to join our team and provide remote travel-management support to the Federal Retirement Thrift Investment Board (FRTIB).

In this role, you will provide end-to-end support for official Government travel, including travel planning, authorizations, reservations, vouchers, approval workflows, reimbursement processing, reporting, training, and electronic travel-system support.

This position is a strong fit for someone with substantial federal travel-program experience who is organized, customer-focused, comfortable training users, and skilled at translating complex travel regulations into clear and practical guidance.

Applications will be reviewed as they are received.

Federal Travel Planning & Authorizations

• Assist employees with planning official Government travel and estimating anticipated travel costs
• Help travelers identify airfare, lodging, meals and incidental expenses, rental vehicles, and other reimbursable expenses
• Prepare, review, route, and monitor travel authorizations before official travel begins
• Verify accounting codes, funding lines, supporting documentation, and required justifications
• Ensure travel requests comply with the Federal Travel Regulation, GSA guidance, and Agency policies
• Establish and maintain appropriate supervisory, budgetary, and financial approval paths
• Resolve returned actions, routing errors, incomplete documentation, and approval delays
• Provide additional coordination for international, VIP, and other high-visibility travel

Reservation & Booking Support

• Assist travelers with airfare, lodging, and rental-car reservations
• Make, modify, or cancel reservations electronically or through the appropriate Travel Management Center
• Verify Government city-pair fares, lodging per diem limits, and applicable travel requirements
• Determine the appropriate use of Individually Billed Accounts and Centrally Billed Accounts
• Coordinate itinerary changes and cancellations resulting from mission or administrative needs
• Support web-based reservation functions and apply knowledge of Global Distribution Systems

Travel Vouchers & Reimbursement

• Prepare, review, route, and monitor travel vouchers and local vouchers
• Compare vouchers against approved travel authorizations and supporting documentation
• Review claimed expenses for accuracy, allowability, and regulatory compliance
• Validate mileage, transit, parking, lodging, airfare, and other allowable travel expenses
• Identify and resolve errors that could delay reimbursement
• Support electronic processing of approved reimbursements through the financial-management system

Electronic Travel-System Support

• Provide functional and technical support for E2 Solutions and associated travel systems
• Assist users with travel authorizations, reservations, vouchers, reimbursements, and system navigation
• Troubleshoot system errors, workflow issues, and travel-system integration problems
• Create, configure, and maintain travel workflows and approval-routing paths
• Administer protected user roles, permissions, and role-based access
• Coach users on travel-system functions and proper travel-processing procedures

Go.gov Transition Support

• Assist with planning and implementing the Agency's transition from E2 Solutions to Go.gov
• Map existing authorization, voucher, approval, payment, and reporting workflows to Go.gov
• Support system configuration, user-role administration, workflow validation, and readiness activities
• Assist with system testing, issue resolution, and process adjustments
• Help maintain uninterrupted travel operations throughout the transition
• Support users before, during, and after Go.gov implementation

Training & Customer Support

• Deliver travel-related and electronic travel-system training to Agency personnel
• Provide live virtual training sessions, webinars, and remote desk-side support
• Develop or deliver short instructional modules for onboarding, system updates, policy changes, and refresher training
• Provide limited in-person classroom training when specifically requested
• Explain Federal Travel Regulation and Agency requirements in clear, user-friendly language
• Maintain responsive and professional customer support throughout each travel action

Reporting & Program Support

• Extract and compile information from the electronic travel system and related systems
• Prepare Government travel, travel-card, management, compliance, and audit-support reports
• Review travel data for accuracy and completeness
• Maintain supporting documentation and records in approved formats
• Apply quality-control procedures to travel actions, workflows, reports, and deliverables
• Support quarterly reporting, phase-in planning, and phase-out planning
• Protect Government…