Administrative Assistant - Part-time

We’re looking for a positive, energetic, and service-minded individual who enjoys working in the lively atmosphere of a busy sports center. The ideal candidate thrives as part of a high-energy, collaborative team, enjoys interacting with people, and takes pride in creating a welcoming and positive experience for patrons, partners, and staff.

In this role, the administrative assistant will be highly organized and detail oriented to ensure smooth operations of administrative functions and provide excellent support to both staff, sports center partners and patrons.

This individual will exemplify exceptional customer service, playing a key role in direct customer service at the customer service desk, sharing information and providing training to uphold expected service standards. The administrative assistant holds responsibility for skating lesson program registration, quarterly sports center statistics reporting and data entry.

The administrative assistant is tasked with coordinating open program schedules, overseeing the sports center's web page, and ensuring optimal office responsibilities. Collaborating closely with the assistant manager and other sports center staff, the administrative assistant contributes to the fulfillment of the facility's mission statement by supporting the seamless operation of the facility, its programs, and the overarching Parks and Recreation Department.

This position is scheduled for 25 hours per week, generally on weekdays between 9:00 a.m. and 5:30 p.m. From November through March, the schedule may include one weekday evening per week to support operational needs. A consistent weekly schedule totaling 25 hours will be established by mutual agreement.

Hiring Range - $28.49 - $32.26 per hour

Full Salary Range - $28.49 - $39.87 per hour

• Responsible for providing daily support for customer service duties which include supporting the development of part-time, lead customer service staff and ensuring all required facility information and messaging is posted through all sports center’s communication channels.
• Assists in the scheduling process related to ice arena reservations and fieldhouse allocation. Provides data entry support for reservations and performs invoicing for facility usage.
• Provide direct customer service by responding to phone and email inquiries, offering in-person assistance, and staffing the customer service desk at least 50 percent of the hours each week. Communicate effectively with management, staff, and patrons to share information, answer questions, and support smooth day-to-day operations. Willingness to provide support for occasional special events.
• Administers facility room rentals, including reservations, coordinating room set-up and payment collection.
• Prepare and perform updates for sports center website.
• Assists with performance measures regarding facility operating results.
• Lead the administration portion of skating lesson program through entering content for the Parks and Recreation brochures, oversight of the electronic registration process, supporting contract preparation and invoicing, payment collection, and providing rosters to lead instructors.
• Perform administrative duties in support of the sports center assistant manager and other park and recreation staff including word processing, creating spreadsheets, customer service, and program registrations.
• Communicate information to the leadership relative to the safe and secure operation of the sports center and to support the coordination of facility users and partner groups.
• Under the direction of the assistant manager and recreation facility supervisor, develops customer service training and manuals and point of purchase materials to aid staff in…