Foreign Exchange Investigation Specialist – Operations

• Investigate and resolve Nostro account breaks, including beneficiary claims, non-receipts, returns, and payment settlement discrepancies.
• Generate and approve SWIFT messages to correct, repair, and re-effect payment settlements.
• Partner with Front Office, Sales, Middle Office, and Operations teams to deliver timely and accurate payment resolutions.
• Analyze exceptions, identify root causes, and recommend process improvements to reduce operational risk and enhance efficiency.
• Manage personal and shared team mailboxes to ensure prompt response to inquiries and investigations.
• Support continuous improvement initiatives that enhance workflows, controls, and client experience.
• Handle additional operational and investigative responsibilities as business needs evolve.

• High school diploma or equivalent
• Five or more years of relevant work experience
• Strong knowledge of international banking products, services, and operational processes.
• Extensive experience with SWIFT payment messages, including MT103, MT202, MT199, MT299, and MT210.
• Experience investigating cross-border or correspondent banking payment exceptions.
• Strong understanding of SWIFT standards and global payment settlement practices.
• Demonstrated success reducing operational losses and improving process efficiency.
• Excellent analytical, organizational, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills with the ability to collaborate across multiple teams.
• Ability to assess complex situations, anticipate outcomes, and exercise sound judgment.
• Proficiency with Microsoft Office and other business applications.
• Bachelor's degree or business, technical, trade, or international banking certification preferred.

Demonstrates expertise in investigating and resolving Nostro account breaks and payment discrepancies, with a strong focus on SWIFT payment messages and international banking processes. Proven ability to enhance operational efficiency and reduce risks through analytical problem-solving and effective collaboration across teams.

• SWIFT Payment Messages
• International Banking Products
• Operational Process Improvement
• Analytical Problem-Solving
• Cross-Border Payment Investigation

• SWIFT Standards
• MT103
• MT202
• MT199
• MT299
• MT210
• Payment Settlement Practices
• Operational Risk Reduction
• Process Efficiency Improvement
• Investigative Analysis

• Analytical Skills
• Organizational Skills
• Critical Thinking
• Problem-Solving Skills
• Verbal Communication
• Written Communication
• Collaboration

• Bachelor's Degree
• International Banking Certification

• Nostro Account
• Payment Discrepancies
• Beneficiary Claims
• Returns
• Payment Settlements
• Operational Processes
• Cross-Border Banking
• Correspondent Banking
• Client Experience
• Continuous Improvement

• Microsoft Office
• Business Applications