Business Process Strategist

We are seeking a Business Process Strategist to support large-scale digital transformation initiatives within a public-sector environment. This role focuses on improving and expanding a modern licensing and case management platform built on Salesforce Public Sector Solutions
.

The strategist will partner with cross-functional teams, IT organizations, and external vendors to optimize business processes, support system integrations, and improve data-driven decision-making across multiple programs.

• Expand existing licensing functionality to support new license types, including:
• Home and Community-Based Services (HCBS)
• Foster Care
• Early Intensive Development and Behavioral Intervention (EIDBI)
• Uniform Service Standards (USS), and others
• Support development of legal appeals case management features
• Enable integrations with enterprise systems and external platforms
• Enhance case management and product success capabilities
• Improve data pipelines into an Azure-based Data Lakehouse
• Support additional strategic priorities as identified

• Analyze existing business processes to identify inefficiencies, gaps, and risks
• Collect and assess data related to process performance, cost, and user experience
• Benchmark workflows against industry and public-sector best practices
• Design, document, and optimize scalable and standardized business processes
• Create workflow diagrams using tools such as Visio, Lucidchart, or BPMN tools
• Facilitate stakeholder workshops and process improvement sessions
• Translate business needs into actionable requirements for technical teams
• Lead change management activities to support adoption of new processes
• Develop training materials and support knowledge transfer
• Collaborate with IT teams to align process improvements with technology solutions
• Define KPIs and metrics to measure ongoing process effectiveness

• 5–8 years of experience in business process analysis, workflow design, or operational improvement
• Strong ability to align process initiatives with organizational strategy
• Proven experience working across multiple departments and stakeholder groups
• Background leading process change initiatives and adoption strategies
• Familiarity with public-sector regulatory environments and operational standards
• Exposure to process automation, ERP systems, CRM platforms, and analytics tools
• Excellent communication and facilitation skills