Service Delivery Consultant - Technical Analyst - End

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This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies.

The analyst should have extensive knowledge of Excel and be able to create update scripts in bulk and maintain data integrity. The technical analyst will work closely with EOL Lead and Program to upload data into system by deadlines on a weekly basis. Assist CIO teams with execution of EOL software upgrades by submitting and tracking requests on their behalf. Research weekly new EOL instances (large volume) and create remediation instructions for CIOS team to execute upgrades effectively.

Perform weekly upload of all plans for centrally remediated/core team/decommissioning records. Provide weekly views of overall EOL portfolio to EOL Leads post bulk uploads. Provide organizational performance reporting, monitoring of key metrics and coordinate development, tracking and execution of remediation action plans.

• Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts
• Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
• Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio
• Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones
• Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
• Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships
• Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams

• Ability to communicate effectively at different levels within the organization. Previous success working in a dynamic environment with the ability to adapt to changing priorities.
• Self‑starter/self‑directed, organized and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Candidate must be proven as…