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Contract Service Desk Analyst - Windows, VPN & MS365
Job in
Lakeville, Dakota County, Minnesota, 55044, USA
Listed on 2026-07-31
Listing for:
Ledelsea
Contract
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Ledelsea is seeking a Contract Service Desk Support Analyst to provide technical assistance for incidents and requests from about 5,000 users, including password resets, account unlocks, troubleshooting Windows and macOS, VPN, Microsoft 365, printer help and incident triage.
Responsibilities include timely phone-based user support, documenting steps, escalating where needed, and maintaining security procedures while delivering high-quality, customer-focused support in a dynamic IT environment.
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