Senior Infrastructure Engineer

Job Description
- Senior Infrastructure Engineer

Location:

Minneapolis, Minnesota Role Summary

US Regional role in an ever-growing region for Howden covering Infrastructure Support

This key role forms part of a distributed, global infrastructure operations team that is responsible for the continued availability and support of a hybrid on-premises and cloud infrastructure.

Specifically, working within a global IT infrastructure team, providing support for local Cloud, Data Centre, and network infrastructure by drawing upon their wealth of practical and technical experience support within the US.

This is a hands-on role and will work within a fast-paced environment supporting the US region.

Demonstrate extensive experience working as a cloud/infrastructure engineer or in similar IT roles.

Extensive experience working with cloud technologies such as Microsoft Azure and M365.

Extensive experience working with multi-site and multi forest Active Directory environments, group policy and DNS.

Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems.

Extensive experience working with Windows desktop, including all levels of troubleshooting.

Extensive experience working with cloud, server, desktop, network and telephony providers.

Extensive experience working with datacenters

Good knowledge of networking
- Layer2/3, dynamic routing, MPLS and firewall management.

Cisco, Palo Alto firewalls, CATO SD-WAN experience preferred.

Good knowledge of IT security practices and the implementation of tools that provide event logging and alerting.

Good knowledge of Microsoft server technologies (Windows 2022, 2019, 2016, and 2012)

Good knowledge of Active Directory, DHCP, DNS & Group Policy

Good knowledge of SCCM and patching

Good knowledge of Nutanix/VMware/HyperV

Good knowledge of Azure

Experience with Office 365/Core View

Experience scripting for example Power Shell

Experience with Anti-Virus technologies such as Tanium/Crowd Strike

Knowledge of identity management solutions such as EntraID

Knowledge of proxy services such as Netskope

Keyfactor PKI and certificate lifecycle management solutions, including certificate issuance, renewal, revocation, monitoring, and automation.

Administered and supported Imperva security solutions, including Web Application Firewall (WAF),

Demonstrate examples of similar successful positions in the past.

Be highly collaborative with the current team, management structure and business leaders.

Demonstrate a very high level of customer service and empathy to the customer issues.

Worked in the insurance or financial services sector previously.

Demonstrate a 'Can-Do' attitude.

Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual with Spanish being highly desirable.

Deliver a personal performance that contributes towards Group and/or Company achieving their objectives.

Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)

Consistently deliver an excellent and comprehensive service

Ensure all dealings are carried out with integrity and professionalism.

Act in utmost good faith, in accordance with Group and/or Company policies and never risk the Company's or the Group's reputation.

Continuously develop skills and knowledge

Develop others where you are responsible for their performance.

Must possess a passion for quality and continuous improvement.

Able to multi-task and prioritise appropriately.

Develop strong relationships with the Business Units

Respond to the Business Units' requirements as appropriate.

Support the business units with their use of the IT systems.

Behave with all clients (both internal and external) fairly and ethically with excellent customer service.

Take ownership of issues and provide updates to users on outstanding issues.

Ensure up to date…