Senior Infrastructure Engineer

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture.

It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Location:

Minneapolis

US Regional role in an ever-growing region for Howden covering Infrastructure Support. This key role forms part of a distributed, global infrastructure operations team that is responsible for the continued availability and support of a hybrid on-premises and cloud infrastructure. Specifically, working within a global IT infrastructure team, providing support for local Cloud, Data Centre, and network infrastructure by drawing upon their wealth of practical and technical experience support within the US.

This is a hands-on role and will work within a fast-paced environment supporting the US region.

• Demonstrate extensive experience working as a cloud/infrastructure engineer or in similar IT roles.
• Extensive experience working with cloud technologies such as Microsoft Azure and M365.
• Extensive experience working with multi-site and multi forest Active Directory environments, group policy and DNS.
• Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems.
• Extensive experience working with Windows desktop, including all levels of troubleshooting.
• Extensive experience working with cloud, server, desktop, network and telephony providers.
• Extensive experience working with datacenters.
• Good knowledge of networking - Layer2/3, dynamic routing, MPLS and firewall management.
• Cisco, Palo Alto firewalls, CATO SD-WAN experience preferred.
• Good knowledge of IT security practices and the implementation of tools that provide event logging and alerting.

• Good knowledge of Microsoft server technologies (Windows 2022, 2019, 2016, and 2012)
• Good knowledge of Active Directory, DHCP, DNS & Group Policy
• Good knowledge of SCCM and patching
• Good knowledge of Nutanix/VMware/HyperV
• Good knowledge of Azure Experience with Office 365/Core View Experience scripting for example Power Shell Experience with Anti-Virus technologies such as Tanium/Crowd Strike Knowledge of identity management solutions such as EntraID Knowledge of proxy services such as Netskope Keyfactor PKI and certificate lifecycle management solutions, including certificate issuance, renewal, revocation, monitoring, and automation.
• Administered and supported Imperva security solutions, including Web Application Firewall (WAF)

• Demonstrate examples of similar successful positions in the past.
• Be highly collaborative with the current team, management structure and business leaders.
• Demonstrate a very high level of customer service and empathy to the customer issues.
• Worked in the insurance or financial services sector previously.
• Demonstrate a ‘Can-Do’ attitude.
• Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual with Spanish being highly desirable.

• Achieve Results through Relationships with All Parties
• Deliver a personal performance that contributes towards Group and/or Company achieving their objectives.
• Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)
• Delivery of Service:
  Consistently deliver an excellent and comprehensive service
• Conduct and Integrity:
  Ensure all dealings are carried out with integrity and professionalism. Act in utmost good faith, in accordance with Group and/or Company policies and…