VP, Engineering – Platform Infrastructure & Operations

• Lead the Infrastructure & Platform Engineering organization across Cloud, SRE, CI/CD & SDLC, and Application Support
• Lead four Directors and approximately 50 engineers
• Build a high-ownership, self-managing organization with minimal escalation
• Develop Directors and future leaders; drive headcount planning, hiring, retention, and advancement
• Provide technical leadership on architecture, system design, engineering quality, infrastructure, observability, CI/CD, reliability, and operational excellence
• Influence platform strategy and architectural direction; address technical debt and evaluate emerging technologies
• Own the 99.95% uptime SLA across AWS, GCP, and Azure production environments
• Define and enforce SLOs, error budgets, incident response, on-call, runbook, and postmortem practices
• Lead and scale Application Support and own tier-2/tier-3 technical escalations
• Translate customer issue trends and root causes into prioritized engineering improvements
• Serve as executive escalation point for high-severity customer issues
• Lead technical integration of infrastructure and platform assets from acquisitions
• Own the acquisition integration playbook covering cloud tenancy, CI/CD onboarding, monitoring, support handoff, and application support coverage
• Assess acquisition infrastructure risk and provide VP-level input to technical due diligence
• Champion AI-powered developer tooling and partner on rollout across engineering
• Define and track engineering productivity metrics
• Own the multi-year platform and infrastructure roadmap
• Drive standardization and centralization of infrastructure management
• Communicate platform health, risk, and roadmap to the C-suite
• Represent Engineering in product planning, security reviews, finance, and customer escalations

• 10+ years in engineering leadership
• At least 3–5 years at VP level
• Leadership experience in a large-scale, global SaaS organization supporting mission-critical products
• Experience operating platforms serving a global customer base
• Expertise designing and managing highly available, resilient, geographically distributed infrastructure
• Experience leading SRE, Platform, or Infrastructure organizations at scale (40+ engineers)
• Technical depth in architecture, system design, and operational trade-offs
• Experience owning or closely partnering with technical support or application support
• Familiarity with multi-cloud environments and modern infrastructure patterns, including IaC, Git Ops, containers, and observability
• Track record owning and meeting high-availability SLAs in production SaaS
• Experience integrating acquired infrastructure assets
• Strong executive communication skills
• Demonstrated ability to develop leaders
• Strongly preferred: hands-on experience deploying AI/ML tooling for developer productivity at scale
• Strongly preferred: background in product-led, fast-paced SaaS organizations
• Strongly preferred: familiarity with centralized platform governance in a multi-team environment
• Strongly preferred: experience contributing to M&A technical due diligence

Demonstrates extensive leadership in Infrastructure and Platform Engineering, with a focus on cloud environments, SRE, and CI/CD practices. Proven ability to drive high-availability SLAs, develop future leaders, and integrate acquired infrastructure assets effectively.

• Engineering Leadership
• Multi-Cloud Environments
• SRE Management
• High-Availability SLAs
• Technical Communication

• Architecture Design
• System Design
• Operational Trade-offs
• Infrastructure Management
• CI/CD Practices
• Observability
• AI/ML Tooling Deployment
• Infrastructure as Code (IaC)
• Git Ops
• Application Support

• Executive Communication
• Leadership Development
• Problem Solving
• Team Building
• Customer Issue Resolution

• SaaS
• Global Customer Base
• Technical Due Diligence
• M&A Integration
• Platform Governance

• AWS
• GCP
• Azure
• Monitoring Tools
• Incident Response Tools
• Runbook Practices
• Postmortem Practices