End User Compute Engineer

Location: Hybrid, Lakeville, MN (3 days onsite)

Compensation: $35/hour W2

We are seeking an End User Compute Engineer to provide hands-on technical support and endpoint management for a growing enterprise environment. This role is ideal for someone who enjoys solving complex technical issues, delivering exceptional customer experiences, and serving as a trusted technology partner across the organization.

You will support a broad range of end-user technologies, including desktops, laptops, mobile devices, collaboration platforms, and conference room technologies. In addition to day-to-day support, you'll play an important role in improving endpoint management, patching strategies, conference room reliability, and overall user productivity.

This opportunity offers a mix of technical troubleshooting, executive support, endpoint administration, cross-functional collaboration, and process improvement, making it an excellent fit for someone who enjoys both operational support and continuous improvement initiatives.

• Resolve technical issues from a prioritized support queue, ensuring timely and professional service.
• Troubleshoot complex hardware, software, networking, and end-user computing issues across Windows, macOS, mobile devices, printers, phones, and peripherals.
• Provide support for both onsite and remote employees while maintaining a consistent user experience across locations.
• Deliver high-touch support to senior leaders and key stakeholders when required.
• Communicate clearly with users, provide status updates, and ensure issues are fully resolved.
• Support, maintain, and troubleshoot conference room technologies, including Microsoft Teams Rooms, video conferencing systems, digital displays, projectors, and related AV equipment.
• Ensure meeting rooms are operational, reliable, and ready for business-critical meetings.
• Assist with deployment and optimization of collaboration technologies across multiple sites.
• Configure, deploy, secure, and support endpoint devices in accordance with enterprise standards.
• Utilize endpoint management platforms such as Intune, Manage Engine, or similar tools to manage devices and software.
• Support endpoint security initiatives, including Bit Locker, multi-factor authentication, single sign-on technologies, and compliance requirements.
• Develop and enhance endpoint patching and software deployment processes to improve reliability and reduce risk.

• Collaborate with infrastructure, security, application, and productivity teams to resolve complex technical issues.
• Support enterprise technology initiatives, including software rollouts, system upgrades, and infrastructure changes.
• Manage and prioritize requests through the IT service management platform.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Identify recurring issues, analyze trends, and recommend long-term solutions.
• Conduct proactive system checks and preventative maintenance activities.
• Help improve support processes, workflows, and user experiences across the organization.
• Provide training, guidance, and knowledge sharing to end users and junior support staff.

• 3+ years of experience in IT support, desktop engineering, endpoint management, or a similar end-user computing role.
• Strong troubleshooting skills across Windows environments, Microsoft 365 applications, mobile devices, hardware, peripherals, and collaboration technologies.
• Experience supporting enterprise endpoint technologies, including device configuration, deployment, patching, and lifecycle management.
• Experience administering and supporting:
• Active Directory
• Microsoft 365 (Teams, Outlook, One Drive, Office applications)
• Group Policy
• Bit Locker
• Single Sign-On (SSO)
• Experience with IT ticketing and service management platforms such as Service Now or similar tools.
• Strong customer service, communication, and interpersonal skills.
• Ability to troubleshoot and resolve complex technical issues independently.
• Bachelor's degree in Information Technology, Computer Science, related field, or…